ServiceNow Senior Technical Consultant

Atos SE; London; On-site; EUR 50,000 - 90,000; Full time

Job description

Eviden is an Atos Group business with an annual revenue of circa € 5 billion and a global leader in data-driven, trusted and sustainable digital transformation. As a next generation digital business with worldwide leading positions in digital, cloud, data, advanced computing and security, it brings deep expertise for all industries in more than 47 countries. By uniting unique high-end technologies across the full digital continuum with 55,000 world-class talents, Eviden expands the possibilities of data and technology, now and for generations to come.

About the practice:

We are an Elite ServiceNow partner, with a leading reputation for customer satisfaction, operating with a global footprint, delivering services to leading brands across all Industries. With over 16 years of ServiceNow partner experience, providing a Centre of Excellence for ServiceNow within Eviden through over 500 experts and 1300 certifications, this is a fantastic opportunity to join a dynamic, fast paced, and growing area.

About the role:

The primary role of the ServiceNow Senior Technical Consultant is to work closely with customers to understand and translate their business and technical requirements, propose solutions to business problems and then lead the technical delivery of the chosen design.

If you have a background in Enterprise Service Management or SaaS technical delivery in one or more of the following two main areas, we want to hear from you:

1. ServiceNow or other ITSM Toolsets (HP Service Manager, BMC/Remedy, Cherwell)

The candidates should be eligible to obtain a security clearance to the BPSS level and to be eligible for SC.

Responsibilities:

1. Preparing and running functional design workshops, creating design specifications based on out-of-the-box functionality and customer requirements.
2. Customer engagement to address the technical solution, including challenging and validating customer requirements.
3. Providing creative solutions to resolve business problems, technology issues, process and people challenges.
4. Working with the Pre-Sales and Delivery teams to support, validate and help deliver client presentations, workshops, proof or concept designs and responses to technical and business enquiries.
5. Hands-on technical delivery of the ServiceNow solutions, from design and development through to testing and implementation.
6. Support the development and growth of the services delivered by Eviden ServiceNow practice.
7. Excellent verbal and written communication skills required.
8. Mentoring and coaching others, as well as sharing best practices and knowledge.

Qualifications, skills and experience:

1. Proven experience of software implementation experience in either a development or consulting role.
2. Proven leadership skills in managing small teams and projects.
3. Ability to produce documentation at various levels including technical and customer facing.
4. Knowledge of IT and Enterprise Service Management or any large enterprise SaaS solution.
5. Expertise and experience with ServiceNow or an equivalent ITSM toolset are essential.
6. ServiceNow experience in the areas of ITSM, ITBM, ITOM, CSM or HR products are highly desirable.
7. ServiceNow Certifications in all areas are highly desirable.
8. Experience in multiple application architectures and supporting technologies.
9. Web service proficiency (REST, SOAP) as well as XML and JSON knowledge.
10. Knowledge of relational databases (MySQL, MSSQL, Oracle) beneficial.
11. Must be prepared to travel.

As a Disability Confident employer, we aim to ensure that people with disabilities who meet the minimum criteria for this position will be offered an interview. We are committed to making reasonable adjustments and changes as needed to the application and assessment process to remove or reduce any disadvantage associated with a person's disability.