ServiceNow Senior Technical Consultant

Atos SE; London; On-site; GBP 55,000 - 75,000; Full time

Job summary

Join a global leader in digital services as a Senior Technical Consultant for ServiceNow. You will work with clients to translate their requirements into innovative solutions, guide technical delivery, and mentor teams. Ideal candidates will have extensive experience in ITSM tools, particularly ServiceNow, and strong communication skills.

Qualifications

• Proven software implementation experience in development or consulting roles.
• Experience leading teams and projects.
• Knowledge of ITSM tools with expertise in ServiceNow.

Responsibilities

• Conduct functional design workshops and create design specifications.
• Engage with customers to clarify and validate their technical needs.
• Deliver hands-on ServiceNow solutions from design to implementation.

Skills

Software implementation

Leadership

Communication

IT and Enterprise Service Management

REST and SOAP

Tools

ServiceNow

HP Service Manager

BMC/Remedy

Cherwell

Job description

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Atos is a global leader in data-driven, trusted and sustainable digital transformation and services. As a next generation digital business with worldwide leading positions in digital, cloud, data, advanced computing and security, it brings deep expertise for all industries around the world. By uniting unique high-end technologies across the full digital continuum with over 70,000 world-class talents, Atos expands the possibilities of data and technology, now and for generations to come.

About the practice:

We are an Elite ServiceNow partner, with a leading reputation for customer satisfaction, operating with a global footprint, delivering services to leading brands across all Industries. With over 16 years of ServiceNow partner experience, providing a Centre of Excellence for ServiceNow within Eviden through over 500 experts and 1300 certifications, this is a fantastic opportunity to join a dynamic, fast paced, and growing area.

About the role:

The primary role of theServiceNowSenior Technical Consultantis to work closely with customers to understand and translate their business and technical requirements, propose solutions to business problems and then lead the technical delivery of the chosen design.

If you have a background in Enterprise Service Management or SaaS technical delivery in one or more of the following two main areas, we want to hear from you:

• ServiceNow or other ITSM Toolsets (HP Service Manager, BMC/Remedy, Cherwell)

The candidates should be eligible to obtain a security clearance to theBPSS level and to be eligable for SC.

Responsibilities:

• Preparing and running functional design workshops, creating design specifications based on out-of-the-box functionality and customer requirements.

• Customer engagement to address the technical solution, including challenging and validating customer requirements.

• Providing creative solutions to resolve business problems, technology issues, process and people challenges.

• Working with the Pre-Sales and Delivery teams to support, validate and help deliver client presentations, workshops, proof or concept designs and responses to technical and business enquiries.

• Hands-on technical delivery of the ServiceNow solutions, from design and development through to testing and implementation.

• Support the development and growth of the services delivered by Eviden ServiceNow practice.

• Excellent verbal and written communication skills required.

• Mentoring and coaching others, as well as sharing best practices and knowledge

Qualifications, skills and experience:

• Proven experience of software implementation experience in either a development or consulting role.

• Proven leadership skills in managing small teams and projects.

• Ability to produce documentation at various levels including technical and customer facing.

• Knowledge of IT and Enterprise Service Management or any large enterprise SaaS solution.

• Expertise and experience with ServiceNow or an equivalent ITSM toolset are essential.

• ServiceNow experience in the areas of ITSM, ITBM, ITOM, CSM or HR products are highly desirable. • ServiceNow Certifications in all areas are highly desirable.

• Experience in multiple application architectures and supporting technologies.

• Web service proficiency (REST, SOAP) as well as XML and JSON knowledge.

• Knowledge of relational databases (MySQL, MSSQL, Oracle) beneficial.

Learn more about us
At Atos, we embrace diversity as the ultimate engine of ingenuity for our clients, and we constantly strive to create a culture where people feel supported and encouraged. Read more about our commitment here .

Whether it is fighting climate change, promoting digital inclusion, or ensuring trust in data management – tech for good sits at the core of our identity. With numerous global recognitions for our ESG practices, we are committed to building a better future for all by harnessing the power of technology. Learn more here