ServiceNow Senior Business Process Consultant AP - CoE

Cognizant Technology Solutions; London; On-site; GBP 60,000 - 100,000; Full time

Job summary

This innovative firm is seeking a Senior Business Process Consultant to lead process optimization initiatives using best practices. The role involves delivering tailored solutions, fostering collaboration, and ensuring seamless integration of industry standards. With over a decade of experience in process development and significant expertise in ServiceNow, you will guide clients towards enhanced efficiency and sustainable growth. Join a diverse and inclusive community where your contributions will make a difference and help shape the future of business operations. This is an exciting opportunity to thrive in a dynamic environment and build a fulfilling career.

Qualifications

• 10+ years' experience in process development, management, and improvement.
• 6+ years' experience in ServiceNow with different modules, including APM.

Responsibilities

• Deliver tailored solutions for process excellence and optimization.
• Cultivate a collaborative environment for knowledge sharing and improvement.
• Provide functional support to Business Development teams during pre-sales.

Skills

Process Development

Process Management

Process Improvement

Collaboration

Strategic Guidance

Analysis

Education

CPDE Certification

ITIL V3 or V4 Certification

Six Sigma

Agile

Prosci

TOGAF

ServiceNow Certifications

Job description

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About the role:

The ServiceNow Senior Business Process Consultant AP at Cognizant ServiceNow Business Group is an exceptional professional who assumes a critical role in guiding clients and teams towards successful process optimization through the implementation of best practices.

Responsibilities:

• With an extensive understanding of industry standards and proven market practices, they deliver tailored solutions that effectively address unique challenges and drive process excellence for each client.
• As a trusted advisor, the Senior BPC cultivates a collaborative environment that fosters knowledge sharing and continuous improvement, actively collaborating with teams and clients to achieve mutual success. Leveraging their expertise, they skillfully develop strategic roadmaps that outline a well-structured and incremental approach to process maturity, ensuring a smooth transition towards optimized operations.
• Through meticulous analysis, strategic guidance, and the establishment of performance metrics, the Senior BPC guarantees the seamless integration of best practices resulting in heightened efficiency, enhanced effectiveness, and sustainable growth for the organization.
• The Senior Business Process Consultant takes on a secondary responsibility of providing functional support to the Business Development teams during pre-sales activities, leveraging their expertise to assist in building tailored solutions that precisely align with client requirements.

Requirements:

• CPDE (Required or equivalent)
• ITIL V3 or V4 (Required)
• Six Sigma (Desirable)
• Agile (Desirable)
• Prosci (Desirable)
• TOGAF (Desirable)
• ServiceNow Certifications (Desirable)
• 10+ years' experience in process development, management, and improvement
• 6+ years' experience in ServiceNow working with different modules, including APM

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative, and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don't just dream of a better way - we make it happen.
• We take care of our people, clients, company, communities, and climate by doing what's right.
• We foster an innovative environment where you can build the career path that's right for you.

About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World's Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Our commitment to diversity and inclusion:
Cognizant is an equal opportunity employer that embraces diversity, champions equity, and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted, and welcome.