ServiceNOW Senior Business Consultant

DXC Practice for Microsoft; City; Remote; GBP 100,000 - 125,000; Full time

Job summary

A leading company in IT consulting is seeking a Senior Business Consultant specializing in ServiceNow solutions. You will define and implement customer solutions, provide consultative support for client engagement, and produce education materials for clients. The role involves significant interaction with clients, showcasing high-quality engagements and requires strong analytical skills and a background in ServiceNow.

Benefits

Comprehensive Flex benefits scheme

Regular training and development opportunities

25 days holiday with options to increase

Qualifications

• Several years of experience in ServiceNow design and development.
• Strong communication skills, both written and oral.
• Ability to mentor junior team members.

Responsibilities

• Lead client engagements to design and deliver ServiceNow solutions.
• Produce high-quality documentation and training materials.
• Mentor and train junior team members.

Skills

ServiceNow

Business Analysis

Service Management

JavaScript

HTML

CSS

Analytical Skills

Education

ServiceNow Certified Administrator

Service Now Certified Implementation Specialist

ITIL Foundation

Job description

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The Role

As an Advisor Business Consultant you will be part of an innovative team, working to define and deploy world class customer solutions using the ServiceNow platform.

Job Description

Location: remote within the UK

Salary: Dependent on Experience

The Role

As an Advisor Business Consultant you will be part of an innovative team, working to define and deploy world class customer solutions using the ServiceNow platform.

With this senior position the Advisor Business Consultant is a lead voice in client business analysis, consultation, service design, and delivery, specifically addressing ServiceNow as an enabler to drive organizational change and improvement.

Providing process and technical expertise as a consulting service to clients; contributing to the design and delivery of ServiceNow solutions including customer engagement, user requirement definition, change management, engagement management, configuration of technical infrastructure components, business focused testing and training. You will develop and demonstrate specialised knowledge and skills in ServiceNow as an enterprise solution.

Responsibilities

You will be a part of a team of specialists principally delivering ServiceNow solutions to a diverse client base. Providing consultative support to lead the client engagement facilitating the design and eventual delivery of the optimised service offering or desired content.

Specifically aligned to ServiceNow you shall lead workshops to demonstrate platform and application function, define client current and desired state, and finally present the proposed solution.

Building client understanding of ServiceNow functionality and presenting to a high standard of quality, including customers demonstration, story definition, testing, and supporting the wider sales and delivery functions.

Mentoring and training more junior members of the team

Producing high quality documentation and training material for the implemented solutions; training the client.

Requirements

The ideal candidate will have several years experience in ServiceNow design and development in a consulting environment.

An understanding of Business Analysis and Service Management concepts, delivery assurance principals and procedures.

A high level of knowledge of the ServiceNow application and ideally experience of platform delivery and enhancement.

You Will Have Obtained The Following Certifications

• ServiceNow Certified Administrator
• Service Now Certified Implementation Specialist across a minimum of four applications
• ITIL Foundation
  
  

Some ServiceNow development and scripting skills such as JavaScript, HTML and XHTML, XML, CSS, AJAX, AngularJS would be advantageous.

Project Management and Training certification and experience would be very beneficial.

You will need to have strong communications both written and oral, ability to present solutions to customers including senior management and be highly focused on providing strong customer service.

Able to work as part of a team or individually to project timelines, you will need to be pro-active, creative, hold strong analytical skills, and able to research solutions and make recommendations. You will need to be willing to learn and take on new challenges.

You will need to have the ability to work from home and to travel to client locations for meetings and workshops or work on client sites for periods where required.

What’s in it for me?

You will be joining a ServiceNow Global Elite partner who strives to maintain the highest levels of attainment in ServiceNow. As such you will receive regular training and development opportunities and ability to achieve certifications to aid your personal development.

You will be joining a supportive and friendly team of consultants who share ideas, knowledge, and creativity to ensure everyone succeeds in the provision of high quality, leading edge ServiceNow solutions.

We provide a comprehensive Flex benefits scheme including Pension, Life Insurance, Health insurance, travel insurance, store vouchers/discounts, 25 days holiday and options to increase holiday and select benefits appropriate to you.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Consulting, Information Technology, and Sales

• Industries

  IT Services and IT Consulting

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