ServiceNow Project Manager (Financial Services)

ZipRecruiter; London; Hybrid; GBP 100,000 - 125,000; Part time

Job summary

A financial services client is seeking a skilled ServiceNow Project Manager to lead their ITSM transformation. The role involves driving the design and implementation of ServiceNow modules to meet business needs while ensuring regulatory compliance. Ideal candidates will have a robust background in financial services and extensive experience managing enterprise-scale implementations.

Qualifications

• Minimum of 10 years of experience in ServiceNow ITSM implementations.
• Extensive experience in financial services.
• Deep expertise in CMDB and service management.

Responsibilities

• Lead the ServiceNow implementation ensuring functional parity.
• Design a fit-for-purpose CMDB.
• Manage contract and SLA processes.

Skills

Stakeholder management

Cross-functional team leadership

Education

PMP Certification

ITIL Certification

ServiceNow Certification

Tools

ServiceNow

API Integration

Workflow Automation

Job description

Job Description

Join a financial services client of ours as a ServiceNow Project Manager to lead a strategic ITSM transformation, driving the design, configuration, and deployment of ServiceNow modules to meet business and regulatory needs.

Key Responsibilities:

• Lead ServiceNow Phase 1 implementation, ensuring functional parity with current service management platform.
• Design and implement a fit-for-purpose CMDB with automated updates and full estate coverage.
• Deliver integrated Incident, Problem, and Change Management modules.
• Oversee creation of a user-centric Service Portal and standardised Service Catalogue.
• Ensure integration with enterprise systems (e.g., PagerDuty, Workday, Active Directory) and enforce RBAC.
• Drive Governance, Compliance, and Audit Management to meet industry standards.
• Manage Contract and SLA processes to ensure deliverables meet agreed terms.
• Oversee Go-Live and Hypercare phases for a smooth production transition.

Experience/Skills Required:

• A Minimum of 10 years’ experience delivering enterprise-scale ServiceNow ITSM implementations.
• Extensive Financial Services Experience
• Deep expertise in CMDB, CSDM, service taxonomy, and Incident/Problem/Change Management.
• Proficient in ServiceNow configuration, API integration, and workflow automation.
• Experience with automated discovery, CI/CD, and service impact analysis.
• Strong stakeholder management and cross-functional team leadership skills.
• Familiarity with financial services regulatory requirements is a plus.
• PMP, ITIL, or ServiceNow certifications (e.g., CIS) highly desirable.

Role Details:

• Contract
• Up to £750/day (DOE)
• Hybrid working – 3 days on-site per week
• Central London

To be considered, please ensure you complete your application on the Computappoint website. Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy