ServiceNow Product Manager (Platform)

Deloitte LLP; St Albans, Milton Keynes, Reading, Birmingham; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading global consulting firm is seeking a skilled ServiceNow Product Owner to document and promote ServiceNow solutions in St Albans. This role requires a strong understanding of the ServiceNow platform, excellent communication skills, and the ability to create compelling presentations. The ideal candidate will help showcase the value of ServiceNow products and support internal and external stakeholders effectively.

Qualifications

• Proven experience working with the ServiceNow platform across various modules.
• Skilled in creating clear and concise product documentation.
• Excellent written and verbal communication abilities.

Responsibilities

• Develop presentations and materials to showcase ServiceNow solutions.
• Articulate the business value and ROI of ServiceNow solutions.
• Create and maintain a comprehensive documentation library.

Skills

ServiceNow platform understanding

Effective documentation

Communication skills

Presentation skills

Analytical skills

Education

Bachelor's degree in Business Administration, Computer Science, or related field

Tools

ServiceNow

Job description

Deloitte Technology works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in "what is" but rather "what can be" to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived.

Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.

What brings us all together at Deloitte? It’s how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.

Summary:

The ServiceNow Centre of Excellence are seeking a highly skilled and experienced ServiceNow Product Owner to focus on documenting, showcasing, and promoting our existing ServiceNow solutions. This role is crucial in highlighting the value proposition of our out-of-the-box capabilities and demonstrating their effectiveness to internal and external stakeholders. The successful candidate will possess a deep understanding of the ServiceNow platform, excellent communication and presentation skills, and the ability to translate complex technical information into easily understandable business value propositions.

Responsibilities:

• Develop compelling presentations, demos, and other materials to showcase the capabilities and value of ServiceNow solutions. This includes preparing materials for internal training, external client presentations, and marketing collateral.
• Articulate the clear business value and ROI of ServiceNow solutions, tailoring the message to different audiences and highlighting key benefits.
• Create and maintain comprehensive documentation library for existing ServiceNow products and solutions, including user guides, technical specifications, and value proposition statements. This documentation should be clear, concise, and accessible to a range of audiences, from technical experts to business users.
• Provide occasional support to the architecture and delivery teams, including participating in client meetings, answering technical questions, and creating customized demonstrations.
• Effectively communicate with internal and external stakeholders, keeping them informed of product updates, improvements, and new capabilities.
• Liaise with internal leads or business stakeholders to understand their business challenges and identify potential product enhancements or new solutions, ensuring alignment with business needs.
• Work closely with the ServiceNow development and implementation teams to ensure that product documentation and presentations are accurate and up-to-date.
• Drive innovation by quickly testing new product capabilities and features, ensuring that documentation and showcases are rapidly shared with delivery teams and partners. This includes creating quick prototypes and demos to demonstrate potential solutions.
• Maintain awareness of competitor offerings and identify opportunities to differentiate our ServiceNow solutions.
• Identify opportunities to improve the efficiency and effectiveness of product documentation and showcasing processes.

Required Experience and Qualifications

• Proven experience working with the ServiceNow platform, with a strong understanding of its various modules (ITSM, ITBM, CSM, HRSD, etc.).
• Proven experience in creating clear, concise, and effective product documentation.
• Excellent written and verbal communication skills, with the ability to tailor messaging to different audiences.
• Strong presentation and demonstration skills.
• Experience in pre-sales activities or client-facing roles.
• Ability to translate complex technical information into easily understandable business terms.
• Strong analytical and problem-solving skills.
• Bachelor's degree, or equivalent, in Business Administration, Computer Science, Information Systems, or a related field.

Preferred:

• ServiceNow Certified Administration (CSA) certification.
• Other ServiceNow certifications (e.g., Certified Implementation Specialist, Certified Application Developer).
• Experience with Agile development methodologies.

We want you. The true you. Your own strengths, perspective and personality. So we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.

Deloitte is an equal opportunities employer and welcomes applications from all sections of society. We are committed to creating an inclusive environment where everyone can thrive.