ServiceNow Pre-Sales Solutioner

TN United Kingdom; Woking; On-site; GBP 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a strategic leader in Digital Customer Experience to drive ServiceNow sales across the UK. This role involves identifying new business opportunities, leading the sales process, and collaborating with clients to tailor innovative solutions. You will work closely with C-level executives and key stakeholders, leveraging your expertise in the ServiceNow platform and customer experience strategies. Join a dynamic team that values sustainability and innovation, and make a significant impact in transforming businesses through technology.

Qualifications

• Deep understanding of ServiceNow modules and best practices.
• Strong analytical and problem-solving skills for solution proposals.

Responsibilities

• Drive sales and business development for ServiceNow solutions.
• Lead the sales process from pre-sales to contract signing.

Skills

ServiceNow Platform

HR Processes

Customer Experience Strategies

System Integration

Data Migration

Scripting

Workflow Automation

Analytical Skills

Communication Skills

Change Management

Job description

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You'll be in a strategic leadership role within Digital Customer Experience’s (DCX) Business Technology practice in the UK. You will be responsible for ServiceNow sales and presales opportunities across the UK, involving a mix of sales, programme management, and technical delivery. Your focus will be on driving ServiceNow implementation and ensuring the success of ServiceNow initiatives within the business.

Your role

• Drive sales activities and business development around ServiceNow solutions, identify new business opportunities, and build relationships with key clients.
• Lead the sales process from pre-sales to contract signing, including proposal development, presentations, and negotiations.
• Collaborate with the sales team to design, scope, and pitch innovative ServiceNow solutions to prospective clients.
• Identify market trends and client needs, aligning ServiceNow offerings to drive sales growth.
• Act as the primary contact for senior client and internal stakeholders, establishing trust and delivering results in strategic ServiceNow engagements.
• Work with C-level executives, IT leaders, and business units to understand requirements and tailor solutions.
• Build and maintain relationships with ServiceNow leadership and key partners for ongoing collaboration.

Your skills and experience

• Deep understanding of the ServiceNow platform, including modules like HRSD, ITSM, ITOM, CSM, and analytics, with implementation best practices.
• Familiarity with HR processes and employee experience strategies, including workflow design and implementation.
• Knowledge of customer experience strategies, customer journey mapping, and feedback mechanisms.
• Proficiency in technical aspects such as system integration, data migration, scripting, workflow automation, and troubleshooting.
• Strong analytical and problem-solving skills to analyze requirements and propose solutions.
• Excellent communication skills for stakeholder engagement and articulating technical concepts to non-technical audiences.
• Understanding of change management principles to support adoption and training.
• Experience in sales and consulting, including building demonstrations and tailoring solutions to client needs.

Your security clearance

Developed Vetting (DV) clearance is required, which involves specific residency and nationality criteria. You will be asked about your security clearance eligibility during the recruitment process, including questions about your residence and citizenship. Some roles may be restricted to UK nationals for security reasons.

What does 'Get The Future You Want' mean for you?

You will create value for leading organizations through technology, building a sustainable and inclusive future. You will work with diverse clients, making a real impact across the UK.

Shared Energy

You will bring your skills and perspectives to inspire your team and unlock value, joining a community of experts who support each other.

Why you should consider Capgemini

Joining Capgemini means contributing to a sustainable and inclusive future, working with innovative technology, and transforming businesses. You will gain valuable experiences, build skills, and help clients leverage technology for growth, in a challenging but rewarding environment.

About Capgemini

Capgemini is a global leader in business and technology transformation, with over 340,000 employees in more than 50 countries. It helps organizations accelerate their digital and sustainable transition through end-to-end services, leveraging AI, cloud, data, and industry expertise. In 2024, it reported revenues of €22.1 billion.