ServiceNow Platform Manager

AB Agri Ltd; Peterborough; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

A leading company is seeking a ServiceNow Platform Manager in Peterborough to drive strategic initiatives and manage the enterprise-level platform. This role offers a unique opportunity to influence at a senior level and grow the ServiceNow ecosystem while ensuring best practices and user satisfaction. The position requires a combination of technical expertise, stakeholder management, and strategic vision.

Benefits

Free onsite parking

Free lunch options everyday

Modern work environment

Qualifications

• Deep expertise in managing ServiceNow at an enterprise level.
• Proven experience in delivering platform strategy and governance.
• Experience leading high-performing technical teams.

Responsibilities

• Define the strategic roadmap for the ServiceNow platform.
• Lead platform governance and continuous improvement efforts.
• Manage a team of ServiceNow specialists.

Skills

Stakeholder management

Service Management frameworks

Excellent communication

Education

ServiceNow Certified System Administrator

ServiceNow Implementation Specialist

ITIL v4 certification

Tools

ServiceNow

Job description

The Role & Key Responsibilities

Job Title: ServiceNow Platform Manager

Location: Peterborough (Hybrid)

Are you a seasoned ServiceNow expert ready to take full ownership of an enterprise platform and lead it to the next level? Do you want to build and scale a best-in-class capability that drives automation, integration, and outstanding user experience across a global business?

We’re looking for an established ServiceNow Platform Manager to shape and lead the strategic direction of our ServiceNow ecosystem. This is a high-impact role with the scope to define and grow the platform from the ground up—working closely with senior leaders and cross-functional teams to deliver measurable value. With visibility at the highest levels, it’s a unique opportunity to build your brand and influence as a trusted advisor at CXO level.

What you'll be doing:

• Own and define the strategic roadmap for the ServiceNow platform, ensuring alignment with business goals and technology vision.
• Lead platform governance, driving best practices, compliance, and continuous improvement across ITSM, ITOM, HRSD, and related modules.
• Act as the senior point of accountability for ServiceNow performance, scalability, and value delivery across the enterprise.
• Build strong relationships with senior stakeholders to identify opportunities, gather requirements, and evangelise platform capabilities.
• Manage a team of ServiceNow specialists, providing leadership, coaching, and clear direction to deliver a high-performing internal capability.
• Oversee prioritisation and delivery of platform enhancements, upgrades, and new functionality in partnership with business units and technical teams.
• Represent the platform at CXO-level forums, influencing decision-making and ensuring ServiceNow is embedded as a strategic enabler.
• Monitor platform usage and performance, ensuring an excellent user experience and proactive resolution of issues.

What you'll bring:

• Deep expertise in managing ServiceNow at an enterprise level, with hands-on experience across ITSM and ITOM modules.
• Proven experience owning a ServiceNow roadmap and delivering platform strategy, governance, and continuous improvement.
• Strong stakeholder management skills, with a track record of influencing senior leaders and aligning technology with business priorities.
• Experience leading and developing high-performing technical teams, including developers and system administrators.
• ServiceNow certifications such as Certified System Administrator and Implementation Specialist (or equivalent experience).
• A strategic mindset with the ability to balance long-term vision with hands-on execution and operational delivery.
• Strong understanding of Service Management frameworks (e.g. ITIL v4) and experience driving service excellence.
• Excellent communication and presentation skills, with the credibility to operate at CXO level across a complex, multi-business environment.

Location:

Hybrid, a mix of office and homeworking. This role will be based at our Peterborough offices on the Lynchwood Business Park. The office has recently been renovated and along with a modern work environment has great public transport links, free onsite parking, free drink facilities, free lunch option each day and a great team culture.

About The Company

Rewarding your passion

When you join us, you'll do meaningful work and be rewarded fairly for it.From annual salary reviews and incentive bonus, ongoing career development and enhanced family, financial and wellbeing benefits – these are just some of the ways we reward you - from day one.

About us

We’re AB Agri, part of Associated British Foods (ABF plc) and we’re passionate about feeding the world responsibly and affordably by making quality animal feed, creating nutrition and technology-based products, and offering data services for the agri-food industry. What sets us apart is how we delight our customers - and that’s because of great people like you. People with different life experiences who share common values. Together we’re building a fair, innovative and inclusive culture.

As a Disability Confident employer, we’re committed to ensuring our application and recruitment processes work for everyone so if you need any additional support (like alternative formats for your application, bringing a support dog to the offices, a sign language interpreter - or anything else) just let us know.

Application Notes

We hope you feel that AB Agri is somewhere you can thrive and so we’d love to hear from you. We get a lot of applications for our roles and sometimes need to close the process early so register your details and upload your CV via our careers website as soon as you can – it will only take a few minutes.

When you do, we’ll ask you some equal opportunities questions just to ensure our recruitment process is inclusive – or show us areas we can improve. This information is anonymised, separate from your application and is never seen by the hiring panel. You can choose not to answer these questions and this won’t affect your application.

Apply today or contact our recruitment team for more information.

Agencies and media sales

AB Agri group politely requests no contact from recruitment agencies or media sales. We don’t accept speculative CVs from recruitment agencies nor accept the fees associated with them.