ServiceNow ITOM Technical Architect to lead discovery and develop complex service maps for a pu[...]

S.i. Systems; London; On-site; GBP 100,000 - 125,000; Full time

Job summary

A consulting company is looking for a ServiceNow ITOM Technical Architect in London to lead discovery and develop complex service maps for a public sector client. Candidates must have extensive experience with ServiceNow and IT Operations Management, focusing on CMDB and service mapping. This is initially a 4-6 month contract with 37.5 hours per week, requiring work alignment with PST time zone.

Qualifications

• 7+ years of technical hands-on experience with ServiceNow.
• 5+ years hands-on focused on IT Operations Management (ITOM).
• Strong working knowledge of CSDM and its application within the CMDB.

Responsibilities

• Architect and implement ITOM modules, focusing on Discovery and Service Mapping.
• Design and maintain complex service maps for real-time visibility.
• Leverage ServiceNow Discovery for accurate CMDB.

Skills

ServiceNow

IT Operations Management (ITOM)

CSDM (Common Service Data Model)

Building complex service maps

Job description

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ServiceNow ITOM Technical Architect to lead discovery and develop complex service maps for a public sector end client, London

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Client:

S.i. Systems

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

7c85afb9601a

Job Views:

17

Posted:

12.08.2025

Expiry Date:

26.09.2025

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Job Description:

Our client is seeking a ServiceNow ITOM Technical Architect to lead discovery and develop complex service maps for a public sector end client

Initially a 4~6 month contract to start. 37.5 hours/week. Must be able to work PST time zone business hours.

Must-Have:

• 7+ years of technical hands-on experience with ServiceNow
• 5+ years hands-on focused on IT Operations Management (ITOM)
• Strong working knowledge of CSDM (Common Service Data Model) and its application within the CMDB.
• Demonstrated experience in building complex service maps across on-prem, cloud, and hybrid environments.

Key Responsibilities:

• Architect and implement ITOM modules, with a primary focus on Discovery, Service Mapping, Event Management, and CMDB Health.
• Design and maintain complex service maps, ensuring accurate and real-time visibility of business services and infrastructure components.
• Leverage ServiceNow Discovery to build and maintain an accurate CMDB, identifying gaps and resolving issues with credentials, MID Servers, or network access.
• Align CMDB structure and CI classes with CSDM (Common Service Data Model) to support scalable and future-proof configurations.
• Provide strategic guidance and best practices for ITOM implementations and integrations with external systems.
• Work closely with platform owners, infrastructure teams, and business stakeholders to ensure ITOM solutions meet organizational goals.
• Develop high-level and detailed technical architecture documentation.
• Troubleshoot and resolve issues related to Discovery and Service Mapping accuracy and performance.
• Lead technical workshops and stakeholder meetings to gather requirements and drive alignment.