ServiceNow Implementation Solution Specialist

Alldus International Consulting Ltd; London; On-site; GBP 40,000 - 80,000; Full time

Job summary

An innovative global IT consulting organization is seeking a ServiceNow Implementation Solution Specialist to enhance customer experiences through cutting-edge workflows. In this pivotal role, you will design and develop tailored ServiceNow applications, ensuring seamless and efficient interactions for both customers and employees. Collaborate with industry experts to deliver exceptional solutions while leveraging advanced technologies like NowAssist and GenAI. If you're passionate about driving innovation and improving customer journeys, this opportunity is perfect for you.

Qualifications

• Experience in ServiceNow implementation and development across various workflows.
• Proficiency in JavaScript, HTML, CSS, and Glide API.

Responsibilities

• Design and tailor ServiceNow applications to drive innovation.
• Enhance customer journeys through personalization and seamless workflows.

Skills

ServiceNow implementation

JavaScript

HTML

CSS

Glide API

Flow Designer

IntegrationHub

CRM experience

Customer journey optimization

Education

Master’s degree in Computer Science

Bachelor’s degree in Information Technology

Tools

ServiceNow

NowAssist

GenAI

Agentic AI

Job description

Our client, a global IT Consulting organization, are hiring a ServiceNow Implementation Solution Specialist to join their team in London. The successful candidate will work on enhancing the customer experience by playing a key role in designing, developing and integrating top-tier ServiceNow workflows.

Responsibilities

• Design and tailor ServiceNow applications to drive innovation across the business and their partners.
• Improve customer and employee experiences with seamless, efficient workflows.
• Enhance customer journeys through personalisation, omnichannel engagement and frictionless transactions.
• Utilize ServiceNow to deliver proactive support, real-time insights and streamlined workflows.
• Work alongside industry-leading experts to deliver exceptional solutions.

Skillset

• Master’s or Bachelor’s degree in Computer Science, Information Technology or similar.
• Demonstrated experience in ServiceNow implementation and development across various workflows.
• Preferred Certifications: ServiceNow Certified Application Developer (CAD), ITIL Foundation or equivalent certifications.
• Deep understanding of optimizing customer and employee journeys.
• Proficiency in JavaScript, HTML, CSS, Glide API, Flow Designer, and IntegrationHub.
• CRM experience is a plus.
• Familiarity with NowAssist, GenAI and Agentic AI to elevate customer and employee experience.

Interested? Click the Apply link below or please send your CV to [e-mail].

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