ServiceNow HR Software Engineer

LLOYDS BANKING GROUP; Halifax; On-site; GBP 47,790 - 58,410; Full time

Benefits offered by this job

Pension up to 15%

Annual bonus

Share schemes

Discounted shopping

28 days holiday

Wellbeing initiatives

Parental leave

Job summary

Lloyds Banking Group is seeking a ServiceNow HRSD Engineer to design and deliver innovative HR service solutions. You will translate business needs into scalable technology on the ServiceNow platform and collaborate with stakeholders to drive changes across HR processes.

This role involves agile ceremonies, Jira and Confluence, and integrations with Workday and Azure-hosted apps. You will contribute to platform upgrades, testing, and continuous improvement while keeping security best practices

Qualifications

• Proven experience as a ServiceNow Engineer, with at least 2 years of hands-on Workday integration and development.
• Strong proficiency in ServiceNow technologies: JavaScript, Business Rules, Flow Designer, UI Policies, Document Transformation.
• Understanding of Generative AI and automation.
• Experience with integration protocols: SOAP, REST, XML, XSLT.
• Awareness of ServiceNow security best practices.
• Excellent problem-solving and communication skills.
• ServiceNow certifications and agile methodology experience are a plus.

Responsibilities

• Design and develop custom solutions within the ServiceNow platform to meet business needs.
• Collaborate with stakeholders to translate business requirements into technical specifications.
• Participate in agile ceremonies and maintain accurate Jira stories and Confluence documentation.
• Raise change requests and manage implementation artefacts.
• Build integrations with systems such as Workday and Microsoft Azure-hosted applications.
• Support BAU queries, analyse production incidents, and maintain technical documentation.
• Participate in system testing, UAT, and deployment to ensure quality and reliability.
• Assist with platform upgrades, including skipped records and regression testing.
• Stay current with ServiceNow platform enhancements and contribute to continuous improvement.

Skills

ServiceNow Engineer

Workday integration

Generative AI

Automation

Problem solving

Communication

Agile experience

Tools

ServiceNow

JavaScript

Flow Designer

UI Policies

Document Transformation

SOAP

REST

XML

XSLT

Workday integration

Job description

ServiceNow HR Software Engineer

Salary: £47,790-58,410 per annum

Location: Halifax or Leeds

Hours: Full-time - 35 hours per week

Working Pattern: Hybrid – at least two days per week, or 40% of time, at an office site

About This Opportunity

We’re looking for a ServiceNow HRSD Engineer to help shape the future of HR services. In this role, you’ll design and deliver innovative solutions that simplify processes, enhance employee experiences, and integrate seamlessly with enterprise systems. If you’re passionate about technology, collaboration, and making an impact, this is your opportunity.

What You’ll Be Doing

• Design and develop custom solutions within the ServiceNow platform to meet business needs.
• Collaborate with stakeholders to translate business requirements into technical specifications.
• Participate in agile ceremonies and maintain accurate Jira stories and Confluence documentation.
• Raise change requests and manage implementation artefacts.
• Build integrations with systems such as Workday and Microsoft Azure-hosted applications.
• Support BAU queries, analyse production incidents, and maintain technical documentation.
• Participate in system testing, UAT, and deployment to ensure quality and reliability.
• Assist with platform upgrades, including skipped records and regression testing.
• Stay current with ServiceNow platform enhancements and contribute to continuous improvement.

What You’ll Need

• Proven experience as a ServiceNow Engineer, with at least 2 years of hands‑on Workday integration and development.
• Strong proficiency in ServiceNow technologies: JavaScript, Business Rules, Flow Designer, UI Policies, Document Transformation.
• Understanding of Generative AI and automation.
• Experience with integration protocols: SOAP, REST, XML, XSLT.
• Awareness of ServiceNow security best practices.
• Excellent problem‑solving and communication skills.
• ServiceNow certifications and agile methodology experience are a plus.

Experience that would be really useful

• Experience with Workday, SAP, GCP, plus familiarity with GitHub, containerisation, Kubernetes, and automation.

Benefits

• A generous pension contribution of up to 15%
• An annual performance‑related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 28 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

About Working For Us

Like the modern Britain we serve, we’re evolving. Investing billions in our people, data and tech to transform the way we meet the ever‑changing needs of our 26 million customers. We’re growing with purpose. Join us on our journey and you will too.

We focus on inclusivity, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. We especially welcome applications from under‑represented groups. We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.