ServiceNow Hardware Asset Management (HAM) Consultant (Specialist I - Software Engineering)

UST; Leeds; Hybrid; GBP 60,000 - 100,000; Full time

Job summary

An innovative firm is seeking a skilled ServiceNow Hardware Asset Management Consultant to enhance enterprise-level HAM processes. This role involves designing and implementing ITIL-compliant solutions, automating hardware tracking, and managing the entire asset lifecycle. Collaborating with cross-functional teams, you'll ensure compliance with essential frameworks while creating insightful dashboards and reports. If you have extensive experience in HAM/ITAM and a passion for optimizing processes, this opportunity offers a chance to make a significant impact in the IT services sector.

Qualifications

• 15+ years in HAM/ITAM with strong process design experience.
• Knowledge of ITIL, ISO 19770, and governance frameworks.

Responsibilities

• Design and implement HAM processes based on ITIL & ISO standards.
• Utilize ServiceNow to automate hardware tracking and lifecycle management.

Skills

ServiceNow

ITSM

Process Design

Hardware Management

Stakeholder Management

Education

Certifications such as CAMP, CHAMP, CITAM, or ITIL

Tools

ServiceNow

Job description

ServiceNow Hardware Asset Management (HAM) Consultant (Specialist I - Software Engineering)

Join to apply for the ServiceNow Hardware Asset Management (HAM) Consultant (Specialist I - Software Engineering) role at UST.

Role Description

Location: Leeds

Onsite/Hybrid options

We are actively recruiting a ServiceNow Hardware Asset Management (HAM) Consultant with hands-on ServiceNow experience, capable of designing, implementing, and optimizing HAM processes at an enterprise level, to help track IT hardware and enable smarter decisions.

The Role

• Design and implement HAM processes based on ITIL & ISO standards
• Utilize ServiceNow to automate hardware tracking, lifecycle management, and reporting
• Manage the full asset lifecycle from procurement to retirement
• Ensure compliance with frameworks such as SOX, GDPR, ISO
• Collaborate with IT, Finance, and Procurement teams to align goals
• Create dashboards, reports, and conduct team training

Requirements

• Minimum 15+ years in HAM/ITAM with strong process design experience
• Knowledge of ITIL, ISO 19770, and governance frameworks
• Hands-on experience with ServiceNow HAM and CMDB integration
• Effective communication and stakeholder management skills
• Certifications such as CAMP, CHAMP, CITAM, or ITIL are a plus

Additional Information

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Other

Industry: IT Services and IT Consulting

Skills: ServiceNow, ITSM, Process, Hardware Management