ServiceNow Engineer (GenAI)

Barclays UK; Knutsford; On-site; GBP 50,000 - 90,000; Full time

Job summary

Join a forward-thinking company as a ServiceNow Engineer, where you will play a pivotal role in redefining banking solutions. This position offers the chance to work with one of ServiceNow's largest clients in EMEA, driving innovation and enhancing platform capabilities. As part of a dynamic team, you will design and develop software solutions that meet business needs while adhering to best practices in coding and security. This role not only allows you to grow your technical skills but also to influence decision-making and lead collaborative projects, making a significant impact in the banking sector.

Qualifications

• Deep knowledge of ServiceNow and its applications is essential.
• Experience in software development using industry-aligned methodologies.

Responsibilities

• Develop high-quality software solutions ensuring scalability and performance.
• Collaborate with teams to define requirements and integrate solutions.

Skills

ServiceNow Scripting and APIs

ServiceNow Flow Designer

ServiceNow ITSM applications

ServiceNow Service Portal Development

ServiceNow UI Builder Development

ServiceNow Solution Design and Architecture

Job description

Embark on a transformative journey as ServiceNow Engineer.

At Barclays, our vision is clear – to redefine the future of banking and help craft innovative solutions. Barclays is one of ServiceNow’s largest customers in EMEA, and the platform is crucial to operations across the bank. We are committed to keeping pace with ServiceNow’s own innovation and capability growth. This presents an opportunity for you to drive and improve the capabilities provided on our platform, and to continually learn, grow, and develop new skills.

To be successful as a ServiceNow Engineer, you should have:

• ServiceNow Scripting and APIs knowledge, including deep knowledge of leading practices
• Experience with ServiceNow Flow Designer
• Detailed knowledge of ServiceNow ITSM applications

Other highly valued skills include:

• ServiceNow Service Portal Development
• ServiceNow UI Builder Development
• ServiceNow Solution Design and Architecture

You may be assessed on key skills such as risk and controls, change and transformation, business acumen, strategic thinking, digital and technology, and job-specific technical skills.

This role is located in Knutsford.

Purpose of the role

To design, develop, and improve software using various engineering methodologies that provide business, platform, and technology capabilities for our customers and colleagues.

Accountabilities

• Development and delivery of high-quality software solutions using industry-aligned programming languages, frameworks, and tools, ensuring code is scalable, maintainable, and optimized for performance.
• Collaborate with product managers, designers, and other engineers to define requirements, devise solutions, and ensure seamless integration with business objectives.
• Participate in code reviews and promote a culture of code quality and knowledge sharing.
• Stay informed of industry trends and contribute to technology communities to foster technical excellence and growth.
• Adhere to secure coding practices to mitigate vulnerabilities and protect sensitive data.
• Implement effective unit testing practices to ensure code quality and reliability.

Assistant Vice President Expectations

• Advise and influence decision making, contribute to policy development, and collaborate with other functions.
• Lead a team on complex tasks, set objectives, coach, and appraise performance.
• If in a leadership role, demonstrate leadership behaviors to foster a thriving environment, including listening, inspiring, aligning, and developing others.
• For individual contributors, lead collaborative assignments, guide team members, and identify new directions for projects.
• Consult on complex issues and support risk mitigation and policy development.
• Manage risks and strengthen controls related to work.
• Coordinate with other areas to meet organizational objectives.
• Engage in complex data analysis to solve problems creatively.
• Communicate complex or sensitive information effectively.
• Influence stakeholders to achieve desired outcomes.

All colleagues are expected to demonstrate Barclays Values: Respect, Integrity, Service, Excellence, and Stewardship, and embody the Barclays Mindset: Empower, Challenge, Drive.