ServiceNow Engineer

Sky; Isleworth; Hybrid; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Generous pension package

Private healthcare

Discounted mobile and broadband

Sky VIP rewards and experiences

Job summary

Sky is seeking a developer in the Cyber Security Organization. You'll build critical workflows in ServiceNow to track, fix and prevent security vulnerabilities. The role involves writing scalable code and collaborating across teams to deliver high-quality solutions.

Hands-on experience with the ServiceNow platform is required, along with excellent debugging and problem-solving skills. This position allows hybrid working and offers attractive benefits including a generous pension package and private healthcare.

Qualifications

• Excellent debugging and problem-solving skills.
• Ability to write clean, maintainable, and high-performing code.
• Understanding of ServiceNow architecture and performance optimisation techniques.

Responsibilities

• Write efficient, scalable code for the ServiceNow platform.
• Design, develop, and maintain new ServiceNow applications.
• Troubleshoot, debug, and resolve complex technical issues.
• Collaborate with cross-functional teams for high-quality solutions.
• Participate in code reviews and provide constructive feedback.
• Write and maintain automated scripts to test your code.

Skills

Hands-on experience with ServiceNow platform

ServiceNow development experience

Basic ServiceNow Administration

Problem-solving skills

Clean and maintainable code writing

Education

ITIL or ServiceNow CSA certifications

Job description

This role can also be based in London (Osterley) as well.

We believe in better. And we make it happen.

Better content. Better products. And better careers.

Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate.

We turn big ideas into the products, content and services millions of people love.

And we do it all right here at Sky.

What You'll Do

As a developer within the CyberSecurity Organization, you'll be working on building the critical workflows in ServiceNow that enable the company's ability to track, fix, and prevent security vulnerabilities and deficiencies. The applications and workflows you create keep our company and our customers safe and secure.

• Write efficient, scalable code and continuously improve system performance and stability of the ServiceNow platform.
• Design, develop, and maintain new ServiceNow applications and platform enhancements within the scope of CyberSecurity.
• Troubleshoot, debug, and resolve complex technical issues across ServiceNow modules.
• Collaborate with cross‑functional teams to understand requirements and deliver high‑quality solutions, working closely with the ServiceNow architect and business analysts.
• Utilise ServiceNow best practices, coding standards, and ITIL processes.
• Participate in code reviews and provide constructive feedback to improve development quality.
• Write and maintain automated scripts that test your code against requirements.

What you'll bring

• Hands‑on experience working with the ServiceNow platform.
• ServiceNow development experience (Business Rules, Client Scripts, Script Includes, UI Policies, etc.).
• Basic ServiceNow Administration experience.
• Understanding of ServiceNow architecture and performance optimisation techniques.
• Excellent debugging and problem‑solving skills.
• Ability to write clean, maintainable, and high‑performing code.
• ITIL or ServiceNow CSA certifications a plus.
• Good communication and collaboration skills.
• Ability to work independently.

Team overview

Cyber Security

Our products, platforms and technologies are constantly evolving, which is why keeping Sky safe from cyber‑attacks is one of our top priorities. Our Cyber Security team helps the business grow while protecting our customers, colleagues and partners from increasingly sophisticated cyber threats. Our team includes Cyber Fusion Centre, Security Services, Risk and Compliance, Programme Delivery and Business Security, and we work across the UK, Italy and Germany. Join us and you'll get involved in tackling challenges and future threats in an ever‑changing cyber landscape.

The rewards

• Sky Q, for the TV you love all in one place.
• The magic of Sky Glass at an exclusive rate.
• A generous pension package.
• Private healthcare.
• Discounted mobile and broadband.
• A wide range of Sky VIP rewards and experiences.

Inclusion & how you'll work

We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.

We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process.

Your office space

Livingston Watermark House

Our lively campus is a free shuttle bus away from Livingston South train station and the town centre. Plus there's onsite parking available for cars, motorbikes and bicycles. You'll be well fed at our subsidised canteen, and you can keep in shape at our onsite gym – or play a game of pool or table tennis.

Osterley

Our Osterley Campus is a 10‑minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon.

We would love to hear from you

Inventive, forward‑thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet.

If you believe in better, we'll back you all the way.

Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.