ServiceNow Developer - SC Clearance Required

International Business Machines Corporation; Manchester; On-site; GBP 50,000 - 70,000; Full time

Job summary

IBM is seeking a ServiceNow Developer to contribute to delivering secure, scalable ServiceNow solutions across UK public-sector programmes. You will collaborate with ServiceNow consultants, architects, developers and client stakeholders through design, development, testing, deployment and ongoing platform enhancements.

This role emphasises a configuration-first approach, unit testing, performance tuning and strict adherence to UK security, governance and compliance requirements while maintaining

Job description

As a ServiceNow Developer at IBM, you will contribute to the delivery of ServiceNow solutions across UK public-sector programmes. Working with government departments and public-sector organisations, you will develop and configure secure, scalable and maintainable ServiceNow solutions that meet business requirements and align with platform best practice.

You will work closely with ServiceNow consultants, architects, developers, project managers and client stakeholders throughout the delivery lifecycle, supporting solution design, development, testing, deployment and ongoing platform enhancement.

Key Responsibilities

• Translate functional and technical requirements into robust ServiceNow solutions and development tasks.
• Develop and configure ServiceNow applications, workflows, automation, integrations and platform functionality.
• Develop using JavaScript, Business Rules, Client Scripts, Script Includes, UI Actions, UI Policies, ACLs and Flow Designer.
• Develop and support REST/SOAP integrations, APIs and IntegrationHub solutions.
• Configure and develop custom and scoped applications, including tables, forms, data models and reusable components.
• Work with architects and senior developers to deliver scalable, maintainable and upgrade-safe solutions.
• Follow a configuration-first approach, minimising unnecessary customisation and adhering to ServiceNow development best practices.
• Perform unit testing, debugging, troubleshooting and performance optimisation.
• Support deployment, release management, post-go-live enhancements and ServiceNow upgrades.
• Participate in Agile delivery activities including sprint planning, backlog refinement, development, testing, reviews and retrospectives.
• Collaborate effectively with technical and non-technical stakeholders to understand requirements and resolve issues.
• Maintain clear technical documentation and contribute to knowledge transfer.
• Support continuous improvement, automation and platform optimisation initiatives.
• Ensure development activities comply with IBM, client and UK public-sector security, governance and compliance requirements.
• Maintain and comply with UK SC Security Clearance requirements when working on sensitive public-sector programmes.