ServiceNow Developer

TN United Kingdom; Sunbury-on-Thames; Hybrid; GBP 50,000 - 80,000; Full time

Job description

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Location: London or Sunbury, UK (Kinly operates a hybrid culture, allowing for a mix of office/home working)

Salary: Negotiable dependent on skills and experience, plus large company benefits

Kinly is a global leader in Audio Visual and Unified Communications technology, partnering with numerous high-profile organizations to enhance collaboration, engagement, and productivity. We design, engineer, and support AV and collaboration technology solutions that deliver real business value and exceptional user experiences.

We now have a new opportunity for someone to join Kinly’s dynamic and international application team, where you will play a vital role in shaping and optimizing our application landscape and as part of a team driving innovation and continuous improvement.

Job overview

Kinly is dedicated to continuous improvement, particularly in ServiceNow. As a ServiceNow Application Manager, you will focus on process and system optimization, supporting and improving our consolidated application landscape.

You’ll collaborate with a team of six application managers, designing, implementing, and maintaining the landscape. Your expertise will focus on the ServiceNow Customer Service Management application, including case management, advanced work assignment, virtual agent, chatbots, knowledge management, SLA & entitlements, CSM/FSM workspace, customer service portal, and mobile app.

Moreover, you will be responsible for delivering customer integrations as well as supporting internal business integrations. Experience with other applications on the platform such as Field Service Management (FSM), IT Service Management (ITSM), and Strategic Portfolio Management (SPM) is preferred.

You will work closely with key users to identify, specify, and implement system enhancements. With your analytical mindset and strong communication skills, you’ll drive meaningful change through well-founded and convincing solutions.

Key responsibilities:

• Support the adoption and expansion of ServiceNow CSM, FSM, ITSM & SPM across Kinly
• Continuously enhance the existing ServiceNow applications
• Develop automations and support system integrations
• Create innovative solutions to drive efficiencies for business stakeholders
• Manage and coordinate technical projects

Skills & experience:

Functional

• Strong expertise and understanding of customer service business processes
• Skilled in requirements analysis, functional and technical design, testing, and agile methodologies
• Strong analytical and problem-solving abilities
• Knowledge of ITIL (preferred)

Technical

• Proven expertise as a ServiceNow Application Manager or Consultant
• Advanced knowledge of workflows, UI policies, business rules, flow designer, ACLs, and Integration Hub
• Knowledge of the ServiceNow API (preferred)

Other

• Excellent verbal and written proficiency in English
• Willing to work outside regular hours, be on standby periodically, and travel internationally as needed

We offer

• A full-time position with a competitive salary based on your expertise
• An informal, no-nonsense culture that fosters creativity and personal growth
• Opportunities for professional development and education
• A hybrid workplace based in Sunbury or London, UK

Note: Kinly will not be engaging any recruitment agency for this opportunity.

If selected for an interview and you need reasonable adjustments, please inform the Talent Acquisition team at scheduling. For alternative formats of vacancy details or application process, email [emailprotected] or view the vacancy on the Kinly page on Vercida, which allows content customization.

About Kinly

Kinly is a trusted AV and UCC technology advisor to world-class organizations, driving maximum collaboration, engagement, and productivity. Our solutions enable people to work together from anywhere, supported by a passionate team committed to helping you achieve your workplace communication and collaboration goals.

Why Kinly?

• We are experienced: Join our multi-award-winning team of industry professionals.
• We are proven: Leading global businesses rely on us for secure and reliable meeting experiences.
• We are independent: We partner with top AV vendors to deliver tailored, cutting-edge solutions.
• We are global: Support high-profile international projects with leading brands.

Kinly is committed to an inclusive, responsible, and welcoming work environment. We encourage applications from all backgrounds and identities, providing equal employment opportunities. We look forward to your application and hope to see you at Kinly soon.