ServiceNow Developer

Specialist Computer Centres PLC; Leeds; On-site; GBP 45,000 - 70,000; Full time

Job summary

A leading company seeks a ServiceNow Developer to enhance their platform and support a major domain migration. The ideal candidate will lead configuration migrations, implement enhancements for the CSM Portal, and improve JIRA integrations, requiring deep technical expertise in ServiceNow and related technologies.

Qualifications

• Proven experience as a ServiceNow Developer or Technical Consultant.
• Strong knowledge in ServiceNow CSM, Virtual Agent, Flow Designer, and Live Agent.
• Experience with Azure AD/Entra ID integration.

Responsibilities

• Lead the migration of ServiceNow configuration to support a new domain.
• Deliver enhancements, features, and bug fixes following the release of the ServiceNow Virtual Agent.
• Migrate existing IT client onboarding flows from CSM/ITIL into Request workflows.

Skills

ServiceNow CSM

Virtual Agent

Entra ID integrations

Flow Designer

Live Agent

JIRA-ServiceNow integrations

Job description

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We are seeking a ServiceNow Developer to support a major domain migration and platform enhancement programme for our customer. This is a hands-on technical role ideal for someone with deep ServiceNow expertise, particularly in CSM, Virtual Agent, and Entra ID integrations.

Your responsibilities as the ServiceNow Developer:

• Lead the migration of ServiceNow configuration to support a new domain.
• Deliver enhancements, features, and bug fixes following the release of the ServiceNow Virtual Agent.
• Build out the Client Service Management (CSM) Portal:
• Migrate existing IT client onboarding flows from CSM/ITIL into Request workflows.
• Design and implement forms within the CSM Portal, integrating with Incident and Request modules.
• Deliver additional enhancements to improve user experience and functionality.
• Improve JIRA integration, transitioning change management processes from JIRA to ServiceNow.
• Support the migration to Service Operations Workspace, including configuration of Live Agent.

As a successful ServiceNow Developer, you will have:

• Proven experience as a ServiceNow Developer or Technical Consultant.
• Strong knowledge of ServiceNow CSM, Virtual Agent, Flow Designer, and Live Agent.
• Experience with Azure AD/Entra ID integration and domain configuration.
• Familiarity with JIRA-ServiceNow integrations and ITIL-based workflows.
• Ability to work independently and collaboratively in a fast-paced, agile environment.

If you are the ServiceNow Developer we are after, apply now with your CV. References required.

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