ServiceNow Developer

BT Group; Greater London, Manchester; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

10% on target annual bonus

Private GP 24/7 for you and yourFamily

Carers leave up to 2 weeks

Maternity/paternity/adoption leave – s

BT product discounts

Pension scheme – 5% from you and 10%

Holiday purchase scheme

Job summary

BT Group is hiring a ServiceNow Developer to design, develop and deliver technical solutions within our Secure Platforms space. The role offers hybrid working in our Manchester or London offices, with a 3:2 split and emphasis on continuous learning to grow technical expertise and platform understanding.

You will contribute to cross‑functional squads, implement solutions, and help maintain performance and reliability of services, while aligning with security standards and architecture guidelines.

Qualifications

• Experience using ServiceNow or a similar ITSM toolset.
• Foundational programming knowledge, with an understanding of at least one scripting language (e.g. Javascript), and an understanding of software development best practices such as version control and testing principles.
• Familiarity with core ITIL functions (Incident, Problem, Change, Request)

Responsibilities

• Supports the implementation of technical solutions for customers and colleagues, working within cross‑functional squads to deliver against requirements.
• Supports in the execution of technical decisions, technology choices and architecture of the ServiceNow product, features and capabilities, effectively balancing short‑term impact with long‑term transformation.
• Supports the design, development and documentation of solutions in accordance with the wider platform architecture and security standards.
• Undertakes technical reviews to continually update knowledge and skills in ServiceNow best practices, ensuring a base level of technical specialism proficiency to enable industry and quality standards to positively impact work and customers.
• Integrates existing software products with ServiceNow and solves routine problems to enable incompatible platforms to work together.
• Supports the delivery of an ambitious and compelling technical roadmap to meet the needs of the business, engineering team, and our customers.
• Supports in the implementation of ways to improve working processes within ServiceNow and the wider Secure Platforms space.
• Supports the capture and refinement of requirements with stakeholders, ensuring clear understanding of value propositions and contributing to the delivery of outcomes aligned to business and customer needs.
• Provides regular updates and effort estimates throughout the development and deployment lifecycle, ensuring transparency and alignment with stakeholders and delivery teams.
• Ensures the prompt resolution of incidents, maintaining clear and timely communication with customers, and escalating or informing colleagues and management as appropriate.

Skills

ServiceNow

ITSM

JavaScript

ITIL

Job description

Job Title: ServiceNow Developer

Req ID: 59724

Job Function: Software Engineering

Job Location: GBR-London-BTHQ One Braham, GBR-Manchester-New Bailey

Advertised Salary: Competitive + Benefits

Posting Start Date: 02/09/2026

Posting End Date: 06/09/2026

Location

This role is based out of our New Bailey, Manchester, or One Braham London offices. We have a hybrid working model of 3 days together and 2 days wherever.

Due to the nature of the work, you will need to be elegible for security clearance+.

About the role

The role of a Software Engineering Professional is to contribute to the design, development and delivery of technical solutions that support and enhance services for our internal and external customers.

Working as part of a wider engineering team, you will assist in the implementation of solutions, gaining hands‑on experience across design, development, testing and deployment activities. This role is key to supporting the ongoing performance and reliability of Secure Platforms, helping to maintain the critical services that our customers depend on.

A key expectation of this role is a strong commitment to continuous learning and professional development. A Software Engineering Professional is encouraged to actively build their technical expertise, deepen their understanding of engineering practices, and develop familiarity with the wider platform.

What you’ll be doing

• Supports on the implementation of technical solutions for both customers and colleagues, working within cross‑functional squads to deliver against requirements


• Supports in the execution of technical decisions, technology choices and architecture of the ServiceNow product, features and capabilities, effectively balancing short‑term impact with long‑term transformation


• Supports the design, development and documentation of solutions in accordance with the wider platform architecture and security standards


• Undertakes technical reviews to continually update knowledge and skills in ServiceNow best practices, ensuring a base level of technical specialism proficiency to enable industry and quality standards to positively impact work and customers


• Integrates existing software products with ServiceNow and solves routine problems to enable incompatible platforms to work together.


• Supports the delivery of an ambitious and compelling technical roadmap to meet the needs of the business, engineering team, and our customers


• Supports in the implementation of ways to improve working processes within ServiceNow and the wider Secure Platforms space


• Supports the capture and refinement of requirements with stakeholders, ensuring clear understanding of value propositions and contributing to the delivery of outcomes aligned to business and customer needs.


• Provides regular updates and effort estimates throughout the development and deployment lifecycle, ensuring transparency and alignment with stakeholders and delivery teams.


• Ensures the prompt resolution of incidents, maintaining clear and timely communication with customers, and escalating or informing colleagues and management as appropriate.

Essential Skills / Experience

• Experience using ServiceNow or a similar ITSM toolset.


• Foundational programming knowledge, with an understanding of at least one scripting language (e.g. Javascript), and an understanding of software development best practices such as version control and testing principles.


• Familiarity with core ITIL functions (Incident, Problem, Change, Request)

Desirable Skills / Experience

• ServiceNow certification (CSA, CAD, CSI)


• Awareness of security and data handling practices

Our Package

Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle.

Your core benefits include:

• 10% on target annual bonus


• Access to an online private GP 24/7 for you and your immediate family


• Market‑leading paid carers leave with up to 2 weeks off


• Equalized maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay


• Discounted EE and BT products, including mobile and broadband


• Market leading Pension scheme – 5% from you and 10% from us


• Holiday purchase scheme

You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.

Company

BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.

BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.

Having come through the most capital‑intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.

We have a singular culture that unites all our people: we are customer‑first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.