ServiceNow Business process Consultant

JR United Kingdom; United Kingdom; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A leading recruitment agency is seeking a ServiceNow Business Process Consultant for a key role in a transformation project. The role involves analyzing and improving customer service processes on the ServiceNow platform, with an initial 3-month contract at £550 per day. The position is UK-based, offering remote work with some on-site requirements. Strong experience with ServiceNow CSM and process optimisation is essential.

Qualifications

• Proven experience in ServiceNow CSM.
• Strong background in business process mapping and optimisation.
• Confident working with stakeholders and delivery teams.

Responsibilities

• Analyse, map, and redesign customer service processes.
• Lead discovery sessions and define business requirements.
• Work with ServiceNow delivery teams to ensure platform alignment.
• Support testing, documentation, and user adoption.

Skills

Experience in ServiceNow CSM

Business process mapping

Stakeholder management

Familiarity with agile environments

Job description

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ServiceNow Business process Consultant, united kingdom

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Client:

VIQU IT Recruitment

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

04.08.2025

Expiry Date:

18.09.2025

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Job Description:

Do you love all things process?
Are you passionate about shaping how ServiceNow is delivered to customers?

Morela is proud to be supporting our client in their search for an experienced ServiceNow Business Process Consultant to play a key role in a high-impact transformation project.

Contract Role – ServiceNow Business Process Consultant (CSM)
UK-Based (Remote with some on-site)
? 3-Month Initial Contract (Extension Likely)
Outside IR35
Rate £550 per day
ASAP Start

Our client is delivering a major ServiceNow programme and needs a consultant who can own and improve end-to-end customer service processes using the CSM module. You'll work closely with stakeholders, map workflows, and ensure the platform truly supports the business.

Do you love all things process?
Are you passionate about shaping how ServiceNow is delivered to customers?

Morela is proud to be supporting our client in their search for an experienced ServiceNow Business Process Consultant to play a key role in a high-impact transformation project.

Contract Role – ServiceNow Business Process Consultant (CSM)
UK-Based (Remote with some on-site)
? 3-Month Initial Contract (Extension Likely)
Outside IR35
Rate £550 per day
ASAP Start

Our client is delivering a major ServiceNow programme and needs a consultant who can own and improve end-to-end customer service processes using the CSM module. You'll work closely with stakeholders, map workflows, and ensure the platform truly supports the business.

Key Responsibilities:

• Analyse, map, and redesign customer service processes

• Lead discovery sessions and define business requirements

• Work with ServiceNow delivery teams to ensure platform alignment

• Support testing, documentation, and user adoption

? Experience Needed:

• Proven experience in ServiceNow CSM

• Strong background in business process mapping and optimisation

• Confident working with stakeholders and delivery teams

• Familiar with agile or iterative delivery environments

Message me or send your CV (Word format) to ;for more info or immediate consideration.

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