ServiceNow Business process Consultant

Onyx-Conseil; England; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A technology consulting firm is seeking an experienced ServiceNow Business Process Consultant to enhance customer service processes. This remote role requires proven expertise in ServiceNow CSM and strong skills in process mapping. You will be leading workshops, collaborating with delivery teams, and ensuring alignment with business needs. This 3-month contract offers £550 daily rate and is open for immediate start.

Qualifications

• Proven experience in ServiceNow CSM.
• Strong background in business process mapping and optimisation.
• Confident working with stakeholders.

Responsibilities

• Analyse, map, and redesign customer service processes.
• Lead discovery sessions and define business requirements.
• Work with ServiceNow delivery teams to ensure platform alignment.
• Support testing, documentation, and user adoption.

Skills

ServiceNow CSM

Business process mapping

Stakeholder engagement

Agile methodology

Job description

Do you love all things process?
Are you passionate about shaping how ServiceNow is delivered to customers?

Morela is proud to be supporting our client in their search for an experienced ServiceNow Business Process Consultant to play a key role in a high-impact transformation project.

Contract Role – ServiceNow Business Process Consultant (CSM)
UK-Based (Remote with some on-site)
3-Month Initial Contract (Extension Likely)
Outside IR35
Rate £550 per day
ASAP Start

Our client is delivering a major ServiceNow programme and needs a consultant who can own and improve end-to-end customer service processes using the CSM module. You’ll work closely with stakeholders, map workflows, and ensure the platform truly supports the business.

Key Responsibilities:





Analyse, map, and redesign customer service processes




Lead discovery sessions and define business requirements




Work with ServiceNow delivery teams to ensure platform alignment




Support testing, documentation, and user adoption





Experience Needed:





Proven experience in ServiceNow CSM




Strong background in business process mapping and optimisation




Confident working with stakeholders and delivery teams




Familiar with agile or iterative delivery environments





Message me or send your CV (Word format) to -hidden email-for more info or immediate consideration.