ServiceNow Business Analyst

Next Ventures; Norwich, London; Hybrid; GBP 50,000 - 60,000; Full time

Job summary

An innovative firm is seeking a ServiceNow Business Analyst to drive change using the ServiceNow platform within an Agile framework. This role involves breaking down requirements into actionable user stories, creating roadmaps, and facilitating communication between development teams and stakeholders. The ideal candidate will have a deep understanding of ServiceNow capabilities and experience with IT modules, alongside strong engagement and communication skills. This position offers a hybrid working environment, allowing flexibility while contributing to impactful projects that enhance organizational efficiency and collaboration.

Qualifications

• Expertise in ServiceNow platform and its capabilities.
• Experience with IT modules and Agile methodologies.

Responsibilities

• Break down requirements into user stories for development.
• Create roadmaps and monitor progress against plans.
• Interface between development teams and business stakeholders.

Skills

ServiceNow

Agile Methodology

Stakeholder Management

Communication Skills

ITILv3 Framework

Job description

ServiceNow Business Analyst Needed

Description:
Customer is delivering change with the ServiceNow product through the Agile Methodology process and will be using ServiceNow Demand Management, Agile Development, Release / Change to manage the Change.

Role Type: Perm
Start Date: ASAP
Salary: Day £50,000 - £60,000 + benefits
Location: hybrid (60% remote) - offices in either London, Bristol, York or Norwich

Tasks Description:

• Break requirements down submitted through the Demand / Ideation process into user stories suitable for iterative, incremental development.
• Create roadmaps based on approved demands and monitor progress against plans.
• Provide any key communications / reporting based on progress.
• Be an interface between the Development teams and wider business. Work with various boards eg Demand Board, Technical Governance Board to ensure the designs / stories chosen meet the necessary platform and governance.
• Our team is split between permanent members of staff and therefore involves good stakeholder management. Experience with different stakeholder groups would be expected.

Essential Skills/Experience Description:

• A ServiceNow expert, with an understanding of the Now Platform capabilities.
• Good experience with the IT modules, Sourcing & Procurement Ops modules, Accounts Payable modules, HRSD module, Financial Service Operations (FSO) modules.
• Familiarity with Agile, SAFe, or DevOps methodologies, with awareness of ITILv3 Framework.
• Experience working with third-party software partners.
• Strong engagement, communication, and facilitation skills, including an excitement for the process of motivating and aligning stakeholders.

Team Contact: [e-mail]