ServiceNow Business Analyst

Alldus International Consulting Ltd; London; Hybrid; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a skilled ServiceNow Business Analyst to enhance their implementation processes. This role involves working closely with IT and compliance teams in a high-profile financial institution, ensuring that ServiceNow solutions meet regulatory standards. The successful candidate will engage with stakeholders to gather and document requirements, convert them into functional specifications, and assist technical teams in the rollout of ServiceNow modules. This is a fantastic opportunity to make a significant impact in a dynamic environment, driving successful adoption of innovative solutions while enjoying the flexibility of mainly remote work with occasional travel.

Qualifications

• Proven experience as a Business Analyst with ServiceNow projects.
• In-depth knowledge of ServiceNow modules and business analysis certifications.

Responsibilities

• Engage with stakeholders to document business requirements for ServiceNow.
• Lead process enhancements and ensure compliance with regulatory standards.

Skills

Business Analysis

ServiceNow

Stakeholder Management

Agile Frameworks

PRINCE2

Education

BCS Certification

IIBA Certification

Tools

ServiceNow ITSM

ServiceNow SecOps

ServiceNow IRM

ServiceNow ITOM

Job description

ServiceNow Business Analyst
Location: Mainly remote with occasional travel
Contract Duration: 6 Months (Potential Extension)
Day Rate: Flexible
Start Date: ASAP

Our client, a leading ServiceNow Consulting and Implementation Partner, is hiring a ServiceNow Business Analyst to join their team on a contract basis. The successful candidate will work closely with IT, security and compliance teams to support ServiceNow implementation, enhance processes and ensure regulatory compliance within a high-profile financial institution.

Responsibilities

• Engage with stakeholders to collect, document and evaluate business requirements for ServiceNow implementations.
• Convert business needs into clear functional specifications and user stories.
• Work closely with technical teams to assist in the design, development and rollout of ServiceNow modules.
• Ensure ServiceNow solutions comply with regulatory standards and industry best practices.
• Lead process enhancements and streamline workflows within the ServiceNow platform.
• Conduct workshops, stakeholder meetings and training sessions to drive successful adoption of ServiceNow solutions.
• Offer continuous support, maintain documentation and provide guidance throughout the project lifecycle.

Skillset

• Proven experience as a Business Analyst working on ServiceNow projects.
• In-depth knowledge of ServiceNow modules, including ITSM, SecOps, IRM and ITOM.
• Relevant business analysis certifications such as BCS, IIBA (ECBA, CCBA, CBAP), CSPO or equivalent.
• Practical experience with Agile frameworks (Scrum/Kanban) and/or PRINCE2 methodologies.
• Strong stakeholder management skills, effectively translating business requirements into technical solutions.

If interested, apply via the link below or send your CV to Nicola at [e-mail].

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