ServiceNow Business Analyst

JR United Kingdom; Cardiff; Remote; GBP 63,000; Full time

Job summary

A leading services provider is seeking a ServiceNow Business Analyst to join a collaborative team in a home-based role. You will gather requirements, design ServiceNow applications, and support ongoing platform enhancements while managing stakeholder expectations. This is an excellent opportunity to grow in your career within a supportive environment.

Benefits

23 days’ holiday (rising to 27 with service)

Enhanced maternity/adoption/shared parental leave (15 weeks fully paid)

Qualifications

• Proven experience as a ServiceNow Business Analyst.
• Strong configuration experience in ServiceNow applications.
• Familiarity with CSM, ITSM, CMDB, Service Portal.

Responsibilities

• Gather and translate business/user requirements into clear deliverables.
• Design and configure ServiceNow applications and workflows.
• Provide ongoing BAU support for incidents and requests.

Skills

Stakeholder Management

Agile methodologies

ServiceNow Configuration

Business Analysis

Job description

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ServiceNow Business Analyst | Home-Based (UK) | £63,000 | SC Clearable | 2-Stage Interview Process

We’re working with a leading services and solutions provider supporting both private and public sector clients across the UK and Europe. They are now looking for a ServiceNow Business Analyst to join their growing internal ServiceNow team, supporting BAU activity and driving enhancements across their enterprise platform.

The Role:

Join a collaborative, close-knit team of 12 (including 2 Business Analysts) to support and enhance the ServiceNow platform used by both internal staff and external clients. You’ll capture requirements, advise on best practices, and ensure delivery of robust platform solutions in line with business needs. This is a great opportunity to grow within a supportive and expanding team.

Key Responsibilities:

• Gather and translate business/user requirements into clear deliverables (Agile stories)
• Design and configure ServiceNow applications and workflows
• Support testing, deployment, and user adoption processes
• Provide ongoing BAU support for incidents and requests
• Act as a key stakeholder interface providing challenge, guidance, and best-practice advice
• Collaborate closely with large enterprise clients and internal teams
• Represent user needs during planning, development, and delivery phases

What We’re Looking For:

• Proven experience as a ServiceNow Business Analyst
• Strong configuration experience: Business Rules, Client Scripts, Workflows, Form Design, UI Actions
• Familiarity with CSM, ITSM, CMDB, Service Portal, Service Catalogue, Performance Analytics, and Reporting
• Strong understanding of the ServiceNow platform and lifecycle
• Excellent stakeholder management skills being confident challenging clients constructively and advising on best practices
• Experience working with large enterprise customers or estates
• Must have, or be eligible for, SC Clearance

Benefits Include:

• 23 days’ holiday (rising to 27 with service) + option to buy extra
• Enhanced maternity/adoption/shared parental leave (15 weeks fully paid)