ServiceNow Architect

Wipro; Warwick; On-site; GBP 40,000 - 45,000; Full time

Job summary

A leading company in digital transformation is seeking a ServiceNow Architect to drive technology solutions. The role entails designing comprehensive ServiceNow solutions and engaging with business stakeholders while coaching junior staff. This is a mid-senior level full-time position offering a competitive salary and benefits package.

Benefits

Contributory pension

4x life insurance policy

Private medical insurance

Qualifications

• 5-6 years experience as a ServiceNow Architect.
• Proven delivery experience in ITSM, S2P, ITOM projects.

Responsibilities

• Designing end-to-end solutions on ServiceNow platform.
• Building and customizing Service Portal for large enterprises.
• Coaching junior team members in ServiceNow practices.

Skills

Solution Design

Architecture Review

Client Communication

Integration Techniques

Agile Methodologies

Education

TOGAF Certification

Certified Implementation Specialist in ServiceNow

Tools

ServiceNow

JIRA

REST

Job description

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About the Role: An architect role is a critical role for business success and as an architect, you will work closely with Capability and Technical Product Owner, Enterprise Architect, BPCs, Technical Consultants, BAs along with other Business stakeholders to ensure that the solution proposals that you are making for build is fit for purpose and well aligned with the future aspiration of the organization.

As an architect, you will be accountable for designing an E2E Solution Blueprint to meet customer requirements aligned with features and functionality of the ServiceNow platform wherever possible

Responsibilities:

• Solutioning, designing and building the Service Portal solution for large enterprises.
• Understanding the business context and translating functional and technical requirements into a sustainable ServiceNow solution.
• Presenting the different solution options against a business problem to Architecture Review Board (ARB)/Technical Design Authority (TDA) and getting concurrence of the same from ARB/TDA.
• Defining an overall Data Architecture to ingest the data into ServiceNow platform for Day-0 load and delta load.
• Leading the platform design including integrations between ServiceNow and other enterprise solutions like JIRA, Workday using: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS
• Support the development and configuration of ServiceNow in a variety of areas including, but not limited to Service Portal, Change, Problem, Incident, Service Catalog, Knowledge, Configuration Management Database (CMDB), Discovery, Reporting, and SLAs.
• Delivering the epics and features on time and within budget by effectively managing cross functional multi location team.
• Communicating key messages to clients and other stakeholders
• Coaching and mentoring the junior members of the ServiceNow practice tea

Required Experience:

• Proven experience in the delivery of large-scale technology transformation projects, including experience in the Solution Design and Architecture of ServiceNow projects of at least one module such as ITSM, S2P, ITOM, CSM.
• Experience in delivering IT projects with at least 3-6 years as a ServiceNow Architect
• Proven experience in configuration, customization, development, and administration on the ServiceNow platform
• Proven experience in implementing new functionality using Variable sets, Forms design, Business Rules, UI Policies, Client Scripts, Access Control Lists, Workflow Activities, Flows, Script Includes, Transform Map etc.
• Proven experience in working within both waterfall and Agile/Scrum methodologies.
• TOGAF and Certified Implementation Specialist Certifications in any of the ServiceNow products are preferre

Benefits: You will receive a competitive salary, a generous benefits package, training, and development, as well as an exciting career within a fast paced and dynamic business. The benefits include;

• Contributory pension
• 4x life insurance policy
• Private medical insurance

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Computer and Network Security, Software Development, and IT Services and IT Consulting

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