ServiceNow Architect

Vastek, Inc.; Mound City (SD); Remote; USD 90,000 - 150,000; Full time

Job description

Job Description

Title: ServiceNow Architect

Location: Sacramento, CA - Remote Role

Type: Contract - W2

Duration: 15 Months + (Around 10 Months Extension)

Job description:

We are seeking a highly skilled and experienced ServiceNow Architect to lead the end-to-end design and delivery of solutions across the ITSM, ITOM, and ITAM modules. The ideal candidate will have a strong architectural background, a deep understanding of ITIL-based processes, and a proven track record of driving successful ServiceNow implementations at scale.

Roles and Responsibilities:

1. Design, develop, and implement complex ServiceNow solutions using ITOM, ITAM, ITSM modules, and integrations.
2. Define and own the overall technical architecture for ServiceNow solutions spanning ITSM, ITOM, and ITAM.
3. Translate business requirements into scalable, flexible, and supportable ServiceNow designs.
4. Lead architecture and design discussions with stakeholders, providing guidance on platform best practices, governance, and optimization.
5. Architect solutions for:
1. ITSM: Incident, Problem, Change, Request, and Knowledge Management
2. ITOM: Discovery, Service Mapping, Event Management, Cloud Management
3. ITAM: Hardware and Software Asset Management, Lifecycle Tracking, License Compliance
6. Design and govern CMDB structures, CI classifications, and integrations with external systems (e.g., SCCM, JAMF, AWS, Azure, SolarWinds).
7. Provide architectural oversight to ensure data integrity, performance, scalability, and security across implementations.
8. Drive solution standardization, reusability, and automation using Flow Designer, IntegrationHub, and ATF.
9. Collaborate with platform owners, developers, product managers, and client leadership to ensure architectural alignment with business goals.
10. Mentor development teams and review solution designs for quality assurance.
11. Stay ahead of ServiceNow roadmap and innovations, recommending adoption of new features and upgrades.
12. Develop high-level architecture documentation, technical roadmaps, and design artifacts.
13. Proficient in scripting (JavaScript, Glide API), Flow Designer, and Business Rules.
14. Experience with CMDB modeling, health monitoring, and data reconciliation techniques.
15. Leverage ServiceNow APIs and integrations to connect with existing enterprise systems.
16. Create and maintain custom workflows and automations to streamline processes and improve efficiency.
17. Proactively identify opportunities for improvement and recommend optimizations to the ServiceNow environment.
18. Build scalable and high resilient platforms.
19. Create and maintain technical documentation for ServiceNow configurations, customizations, and development work.
20. Work closely with stakeholders to gather requirements, perform gap analysis, and recommend best practices.
21. Ensure compliance with ServiceNow best practices and governance standards.
22. Proven ability to create and manage workflows, business rules, client scripts, UI actions, and UI policies.
23. Familiarity with ITIL concepts and processes.

Qualifications:

1. Minimum 10+ years of experience in IT.
2. Minimum 7+ years of strong experience with ServiceNow platform development.
3. At least 3 years in an architecture or lead designer role.
4. Proven experience in designing and implementing complex ServiceNow solutions across various modules like ITSM, ITOM, ITAM, and integrations is a must.
5. Experience in working on Cherwell to ServiceNow Migration is a plus.
6. Experience with ServiceNow scripting languages (JavaScript) is a must.
7. CSA (Certified System Administration), CAD (Certified Application Developer), and at least 1 CIS (Certified Implementation Specialist) certifications are a must.
8. CTA / CMA certification is a must.
9. Ability to work independently and as part of a team.