ServiceNow Architect

Capgemini; Greater London; Hybrid; GBP 90,000 - 120,000; Full time

Job summary

Capgemini in the United Kingdom seeks a ServiceNow Architect to advance your career with project work and foundational tasks, focusing on solutioning, designing and implementing ServiceNow solutions to enhance business processes and user experiences.

The role blends office, client sites and home working; it requires collaboration, thought leadership, and delivering high-quality outcomes across Capgemini’s UK engagements.

Qualifications

• Experience in ServiceNow development and architecture.
• Design and implement complex ServiceNow solutions across modules.
• Maintain Low- and High-Level Design Documentation.

Responsibilities

• Establish and enforce architectural standards across the delivery lifecycle.
• Contribute to design of ServiceNow solutions and proposals to clients.
• Provide thought leadership and innovative solution ideas.

Skills

ServiceNow development

ServiceNow architecture

Now Platform

Client engagement

Communication skills

Design authority

Education

ServiceNow CSA

ServiceNow Implementation Certifications

ITIL Foundation Certified

Job description

About The Job You’re Considering

We’re hiring a ServiceNow Architect who aims to advance their career while delighting customers through a blend of project work and foundational tasks. Our collaborative approach, both internally and externally, ensures high satisfaction levels for clients and ourselves. The ideal candidate should have experience in solutioning, designing, and implementing ServiceNow solutions to enhance business processes and user experiences.

Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.

Your role

Establish and enforce systems design and architectural standards, maintain best practices and drive the principles throughout the systems delivery lifecycle. Provide input to the design of ServiceNow based solutions as a recognized Architect or Design Authority. Provide input to bids and assist in presenting proposals to potential clients. Bring thought leadership and innovative solution ideas to existing clients and bids alike. You can bring your whole self to work. At Capgemini, stiving for equity, diversity and inclusion is part of everyday life, and will be part of your working reality. We have built an inclusive and welcoming environment, for everyone.

Your Skills And Experience

• Experience in ServiceNow development and architecture.
• Wide-ranging experience in designing and implementing complex ServiceNow solutions across various modules, including custom applications and integrations.
• Responsibility for the development and maintenance of Low- and High-Level Design Documentation.
• Broad experience across the Now Platform.
• Experience in managing & administering ServiceNow in SaaS environments.
• Good communication skills (written and speaking skills).
• Good attention to detail.
• Understanding of architectural structures within ServiceNow SaaS & On-premises environments.

Expected

• ServiceNow CSA
• Any ServiceNow Implementation Certifications
• ITIL Foundation Certified

We are a Disability Confident Employer

Capgemini Is Proud To Be a Disability Confident Employer (Level 2) Under The UK Government’s Disability Confident Scheme. As Part Of Our Commitment To Inclusive Recruitment, We Will Offer An Interview To All Candidates Who

• Declare they have a disability, and
• Meet the minimum essential criteria for the role.

Please opt in during the application process.

Your security clearance and pre-employment checks

To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance. To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements. Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality. This post is restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.

Make it real – what does it mean for you?

We realise a total reward package should be more than just compensation. At Capgemini we offer a range of core and flexible benefits and have a Peer recognition portal called Applaud.

You will reimagine what's possible: creating value for the world's leading organisations through technology to build a sustainable, more inclusive future. You will work with a range of clients all with a unique set of business, technological and societal ambitions, which will make a real impact across the UK.

Why you should consider Capgemini

Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you’ll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what’s possible. It’s why, together, we seek out opportunities that will transform the world’s leading businesses, and it’s how you’ll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you’ll build the skills you want. You’ll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.

About Capgemini

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organisations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2025 global revenues of €22.5 billion. Make it real | www.capgemini.com