ServiceNow Architect

Capgemini; Greater London; Hybrid; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Disability Confident Employer

Job summary

Capgemini is seeking a ServiceNow Architect to grow their career by delivering a blend of project work and foundational activities. You will design, implement and optimize ServiceNow solutions, collaborating with technology and automation teams to enhance client platforms and user experiences.

Capgemini offers a hybrid working model in the UK with opportunities to work from offices, client sites, and at home, while ensuring security and compliance across engagements.

Qualifications

• Experience in ServiceNow development and architecture across modules.
• Design and implement ServiceNow solutions including ITSM/ITOM/HRSD.
• Proficiency in JavaScript, HTML, CSS; CAD/CIS certifications preferred.

Responsibilities

• Collaborate with stakeholders to gather requirements and translate into designs.
• Lead design and architecture of ServiceNow solutions including integrations.
• Oversee configuration and customization of ServiceNow apps (ITSM, ITOM, HRSD).
• Develop and maintain the overall architecture across ServiceNow modules.
• Provide technical guidance to the development team and ensure successful delivery.
• Stay up to date with ServiceNow releases to leverage new features.

Skills

ServiceNow architecture

ServiceNow design

JavaScript

HTML

CSS

CAD CIS certifications preferred

Tools

ServiceNow CAD

ServiceNow CIS

Job description

About The Role You’re Considering

We’re seeking a ServiceNow Architect who wants to grow their career and delight customers through a hybrid of project and foundational activities. We take a modern approach of working collaboratively internally and externally to achieve high levels of satisfaction both for our clients and ourselves. The ideal candidate will have experience in solutioning, designing and implementing ServiceNow solutions to improve business processes and improve user experiences. In this role you will work closely with our technology teams as well as our Automation Development team. The focus of all our staff is to enhance and transform our customer platforms and experience for the better.

About The Role You’re Considering

We’re seeking a ServiceNow Architect who wants to grow their career and delight customers through a hybrid of project and foundational activities. We take a modern approach of working collaboratively internally and externally to achieve high levels of satisfaction both for our clients and ourselves. The ideal candidate will have experience in solutioning, designing and implementing ServiceNow solutions to improve business processes and improve user experiences. In this role you will work closely with our technology teams as well as our Automation Development team. The focus of all our staff is to enhance and transform our customer platforms and experience for the better.

Hybrid working:

The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.

Your role

• Collaborate closely with stakeholders and cross-functional teams to gather and understand business requirements and translate them into technical designs.
• Lead the design and architecture of ServiceNow solutions, including custom applications and integrations, that meet client needs and industry best practices.
• Oversee the configuration and customization of ServiceNow applications, including ITSM, ITOM, HRSD, and others.
• Develop and maintain the overall architecture of ServiceNow platforms, ensuring architectural integrity and consistency across all ServiceNow modules.
• Provide technical guidance and mentorship to ServiceNow development team. To ensure the successful execution of ServiceNow projects.
• Stay up to date with ServiceNow releases and enhancements, ensuring customer platforms are leverage the best features and functionalities to drive innovation.

You can bring your whole self to work. At Capgemini building an inclusive future is part of everyday life and will be part of your working reality. We have built a representative and welcoming environment, for everyone.

Your Skills And Experience

• Experience in ServiceNow development and architecture.
• Experience designing and implementing ServiceNow solutions across various modules.
• Proficiency in JavaScript, HTML, CSS.
• ServiceNow CAD and CIS certifications are preferred; equivalent experience will also be considered.

We are a Disability Confident Employer

Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government’s Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:

• Declare they have a disability, and
• Meet the minimum essential criteria for the role. Please opt in during the application process.

Your security clearance

If you are successfully offered this position, you will go through a series of pre-employment checks, including: identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service)To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance.

To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.

Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality.

Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.

Make it real – what does it mean for you?

You’d be joining an accredited Great Place to work for Wellbeing in 2024. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy.

You will reimagine what’s possible: creating value for the world’s leading organisations through technology to build a sustainable, more inclusive future. You will work with a range of clients all with a unique set of business, technological and societal ambitions, which will make a real impact across the UK.

Why you should consider Capgemini

Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you’ll join a thriving company and become part of a collective of freethinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what is possible. It’s why, together, we seek out opportunities that will transform the world’s leading businesses, and it’s how you’ll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you’ll build the skills you want. You’ll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.

About Capgemini

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organisations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2025 global revenues of €22.5 billion.

Make it real | www.capgemini.com