ServiceNow Architect

FBI &TMT; Farnborough; On-site; GBP 90,000 - 130,000; Full time

Benefits offered by this job

5 days onsite per week

Competitive salary

Comprehensive benefits package

Job summary

FBI &TMT in Farnborough, Hampshire, is seeking an experienced Technical ServiceNow Architect for a high-security transformation programme. The role oversees architecture design, migration strategy, and governance across ServiceNow capabilities, ensuring scalable and compliant solutions.

You will engage with senior stakeholders, lead technical discovery, and drive designs for on-prem to cloud migrations in a highly regulated setting. Onsite work is required with clear DV/SC considerations.

Qualifications

• Proven experience operating as a Technical Architect, Solution Architect, or Lead Architect within ServiceNow environments.
• Demonstrable experience leading large-scale ServiceNow migration programmes.

Responsibilities

• Lead end-to-end technical architecture for a major ServiceNow migration programme.
• Define and maintain the ServiceNow technical strategy, architecture roadmap, and governance framework.
• Design scalable, secure, resilient, and supportable platform solutions aligned to industry best practice.
• Provide architectural oversight across platform configuration, integrations, infrastructure, and data migration activities.
• Lead technical discovery workshops with business and technology stakeholders.
• Produce high-level and low-level designs, solution architectures, and technical documentation.
• Define migration strategies from existing on-premise environments while minimising operational disruption.
• Ensure compliance with security, regulatory, and governance requirements within a secure environment.
• Review and approve technical designs produced by development and engineering teams.
• Act as the senior technical authority for architecture decisions and platform standards.
• Collaborate with programme managers, technical leads, infrastructure teams, and external suppliers to ensure successful project delivery.
• Identify technical risks and implement mitigation strategies throughout the programme lifecycle.
• Support testing, deployment, transition, and operational readiness activities.

Skills

ITSM

ITOM

CMDB

Workflows

Platform integrations

Tools

ServiceNow

Job description

Technical ServiceNow ArchitectFarnborough, Hampshire | 5 Days Onsite | SC/DV Cleared Environment
An exciting opportunity has arisen for an experienced Technical ServiceNow Architect to join a high-profile digital transformation programme operating within a highly secure environment.
This role will be pivotal in shaping and delivering the technical architecture for a large-scale ServiceNow migration programme. You will provide architectural leadership across the platform, defining technical strategy, guiding complex migrations, and ensuring solutions are scalable, secure, and aligned to business objectives.
Working closely with senior stakeholders, technical teams, programme leadership, and third-party suppliers, you will act as the technical authority for ServiceNow architecture and governance throughout the full project lifecycle.
This position is ideally suited to a hands-on architect with experience delivering complex ServiceNow implementations and migration programmes within enterprise-scale or highly regulated environments.

Security RequirementsDue to the nature of the programme:
Active Developed Vetting (DV) clearance is highly desirable.
Candidates currently holding Security Check (SC) clearance who are willing and eligible to undergo DV clearance will also be considered.

The RoleAs the Technical ServiceNow Architect, you will take ownership of the overall technical architecture and roadmap, ensuring the successful design, migration, and delivery of critical ServiceNow capabilities.

Key responsibilities include:

• Leading the end-to-end technical architecture for a major ServiceNow migration programme.
• Defining and maintaining the ServiceNow technical strategy, architecture roadmap, and governance framework.
• Designing scalable, secure, resilient, and supportable platform solutions aligned to industry best practice.
• Providing architectural oversight across platform configuration, integrations, infrastructure, and data migration activities.
• Leading technical discovery workshops with business and technology stakeholders.
• Producing high-level and low-level designs, solution architectures, and technical documentation.
• Defining migration strategies from existing on-premise environments while minimising operational disruption.
• Ensuring compliance with security, regulatory, and governance requirements within a secure environment.
• Reviewing and approving technical designs produced by development and engineering teams.
• Acting as the senior technical authority for architecture decisions and platform standards.
• Collaborating with programme managers, technical leads, infrastructure teams, and external suppliers to ensure successful project delivery.
• Identifying technical risks and implementing mitigation strategies throughout the programme lifecycle.
• Supporting testing, deployment, transition, and operational readiness activities.

Experience RequiredYou will bring extensive ServiceNow architecture expertise alongside a strong understanding of enterprise technology landscapes and transformation delivery.

Essential Skills & Experience

Proven experience operating as a Technical Architect, Solution Architect, or Lead Architect within ServiceNow environments.
Demonstrable experience leading large-scale ServiceNow migration programmes.

Strong knowledge of ServiceNow architecture, including:

• ITSM
• ITOM
• CMDB
• Workflows
• Platform integrations

Experience designing and delivering enterprise-scale ServiceNow solutions.
Strong understanding of infrastructure, networking, cloud, hybrid, and on-premise technology environments.

Experience producing architecture artefacts including:

• High Level Designs (HLDs)
• Low Level Designs (LLDs)
• Solution Designs
• Technical Specifications

Strong stakeholder engagement skills with the ability to communicate effectively at both technical and executive levels.
Experience establishing architectural governance and ensuring adherence to best practice frameworks.
Ability to lead technical teams and influence architectural direction across major programmes.

Desirable ExperiencePrevious experience within Defence, National Security, Government, Aerospace, or other highly regulated sectors.
Experience delivering complex transformation programmes within secure environments.
Knowledge of secure platform migration and transition strategies.
Familiarity with enterprise architecture frameworks and governance models.

CertificationsApplicants should hold one or more of the following certifications:

• ServiceNow Certified Technical Architect (CTA) - Highly Desirable
• ServiceNow Certified Master Architect (CMA)
• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• ServiceNow Certified Implementation Specialist (CIS)
• TOGAF or equivalent Enterprise Architecture certification

What's on OfferOpportunity to architect and deliver a major ServiceNow transformation programme.
Technical leadership within a complex, mission-critical environment.
Exposure to large-scale migration and modernisation initiatives.
Collaboration with senior stakeholders and highly skilled technical teams.
Excellent career development opportunities and ongoing investment in professional growth.
Competitive salary and comprehensive benefits package.

If you're a ServiceNow Architect looking to shape the technical direction of a business-critical transformation programme while working within one of the UK's most secure environments, we'd be keen to hear from you.