Servicenow Advisory Consultant

Advisory Consultant.
Salary up to 85K.

I am recruiting for an Advisory Consultant on behalf of my client who is a leading ServiceNow partner. This role is part of a new team within the company. You will be tasked with building a relationship with a client prior to the project. You will build an understanding of their requirements, needs, and goals prior to the project. Based on your experience, you will advise, design, and plan prior to project start. Once in place and agreed, you will help the team to ensure the delivered solution is in line with the vision.

Responsibilities:

1. Developing a 'Trusted Advisor' relationship with clients and prospects at all levels. You will need to gain a strong understanding of the client's objectives, strengths, pain points, and areas for improvement. Establish an agreed multi-phase roadmap to accelerate the client's path to maturity.
2. Facilitate practice level workshops with client stakeholders and sponsors defining an agreed 'to be' state practice definition, including guidance to alignment with industry recommended practices.
3. Develop required documentation such as process design documents, workshop presentations, use cases, workshop agenda, roles/responsibilities descriptions.
4. Identify areas of improvement and recommend solutions with related business case.

1. 3+ Years ServiceNow experience, ideally as Technical Consultant looking to make a change or someone with Pre-Sales experience looking to move their career in a different direction.
2. ITIL certified.
3. Certifications / experience with frameworks such as Prince2, Agile/DevOps, etc.
4. Experience designing and implementing client-facing solutions.
5. Demonstrated ability to promote and lead positive change in an organization.