ServiceNow Administrator/Developer

Robert Walters; London; Hybrid; GBP 53,000 - 80,000; Full time

Job summary

An innovative firm is seeking a motivated ServiceNow Administrator/Developer to enhance their Configuration Management Database (CMDB) within the ServiceNow platform. This role is pivotal in ensuring data accuracy and integrity while collaborating with various stakeholders for process improvements. You'll work in a hybrid environment, balancing office presence with remote work, and enjoy a culture that values inclusion and innovation. This is a fantastic opportunity to be part of a dynamic IT team, driving operational excellence and contributing to the company's ambition of becoming a technology leader. If you're ready to take your career to the next level, this role is for you!

Benefits

Training budget for personal development

Opportunity for process improvement

Hybrid working model with up to 60% remote work

Qualifications

• Experience as a ServiceNow CMDB administrator is beneficial.
• Knowledge of ITSM processes and frameworks like ITIL is essential.

Responsibilities

• Deliver improvements to the ServiceNow instance and CMDB operations.
• Collaborate with stakeholders to implement and optimize CMDB processes.

Skills

ServiceNow

CMDB

ITSM

ITIL

ITOM Discovery Configuration

Data Governance

Performance Analytics

Education

Certified ServiceNow System Administrator

Job description

ServiceNow Administrator/Developer (1BPOUL-FE9183EF) London, England

Salary: GBP53000 - GBP80000 per annum

ServiceNow Administrator/Developer

Location: London

Working model: Hybrid - 2 days per week in the office

Keywords: ServiceNow, Administrator, Developer, CMDB, ITSM, ITIL, ITOM Discovery Configuration, OOTB

Our client is seeking a highly motivated and skilled ServiceNow CMDB Analyst/Administrator to join their dynamic IT team. This role offers an exciting opportunity to be at the forefront of their ambition to be a data and technology driven industry leader of the future. You will play a key role in ensuring the accuracy, completeness, and integrity of their Configuration Management Database (CMDB) within the ServiceNow platform. Collaborating with various stakeholders across the organisation, you will implement and optimise CMDB processes, ensuring efficient IT service delivery and operational excellence.

• Opportunity to influence and work on process improvement and tool improvements
• Training budget for personal development and certifications
• Hybrid working model with up to 60% remote work

What you'll do:

• Deliver improvements to our existing ServiceNow instance and Business as Usual operations
• Identify new opportunities for leveraging the functionality offered in the latest versions of ServiceNow
• Take part in the development work and operations of the ServiceNow team to deliver enhancements, projects, and day-to-day maintenance of CMDB
• Work alongside the CMDB lead and ServiceNow product Owner to implement and maintain best practices for data governance, quality, and consistency
• Stand up and maintain integrations and data sources following best practices and adhering to subscription levels
• Act as the SME in ServiceNow discovery setting up IRE rules, data policies, mid server configuration and maintenance etc.
• Work effectively with IT teams, business units, and other stakeholders
• Work collaboratively with the team following the Agile methodology and help the product owner to deliver the road map

What you bring:

• Experience working as a ServiceNow CMDB administrator (beneficial)
• Certified ServiceNow System Administrator (beneficial)
• Experience with ITSM processes including CMDB and frameworks (e.g., ITIL)
• Exposure with data governance and quality management practices
• Knowledge of Performance Analytics
• Involvement in ITOM Discovery Configuration

What sets this company apart:

Our client is committed to cultivating a culture of inclusion that respects individual strengths, views, and experiences. They believe that differences and similarities enable them to be a better organisation – one that makes better decisions, drives innovation, and delivers better regulation.

What's next:

Ready to take the next step in your career? Apply now for this exciting opportunity!