ServiceNow Admin / Developer / DevOps

TN United Kingdom; United Kingdom; Remote; GBP 80,000 - 100,000; Full time

Job summary

An innovative firm is seeking a skilled ServiceNow Admin/Developer to enhance the performance of their ServiceNow platform. In this role, you will manage system configurations, integrate with other enterprise systems, and ensure compliance with security standards. Your expertise will drive efficiency through tailored workflows and effective training for end-users. This is a fantastic opportunity to work remotely for a forward-thinking organization, where your contributions will significantly impact operational success and user satisfaction.

Qualifications

• Experience in ServiceNow administration and configuration.
• Knowledge of ITIL principles and practices.

Responsibilities

• Manage and maintain the ServiceNow platform and user administration.
• Integrate ServiceNow with enterprise systems using APIs.
• Provide ongoing support and training for effective platform use.

Skills

ServiceNow Administration

REST/SOAP APIs

ITIL Principles

DevOps Development

System Configuration

Education

ServiceNow Certified System Administrator

Certified Implementation Specialist

ITIL Foundation

Tools

ServiceNow

MID Server

Job description

ServiceNow Admin / Developer / DevOps

Duration: 6 months
Rate: £500 - £600 per day
IR35: In scope
Location: Remote

You will be responsible for the administration, configuration, maintenance, and DevOps development of the ServiceNow platform, ensuring its optimal performance and alignment with business needs. You will use your expertise to integrate ServiceNow with other enterprise systems to streamline workflows and data sharing, as well as providing ongoing support and training to ensure effective use of the ServiceNow platform across the organization.

1. Manage and maintain the ServiceNow platform, including user administration, system configuration, and upgrades.
2. Provide software coding and development to tailor and configure ServiceNow applications and modules, including workflows, UI policies, business rules, and client scripts.
3. Integrate ServiceNow with other enterprise systems using REST/SOAP APIs, MID Server, and other integration tools.
4. Plan, execute, monitor, control, and close all technical tasks related to the configuration and implementation of changes to the platform.
5. Monitor and resolve incidents and problems related to the ServiceNow platform, ensuring minimal downtime and disruption.
6. Develop and maintain items in the service catalogue, ensuring accurate and efficient request fulfilment processes.
7. Implement and maintain security best practices and ensure compliance with relevant regulations and standards.
8. Provide support and training to end-users and stakeholders, ensuring effective use of the ServiceNow platform.
9. Maintain comprehensive documentation of configurations, customisations, and processes.
10. Nice to have: ServiceNow Certified System Administrator, Certified Implementation Specialist, or ITIL Foundation.
11. Considerable direct experience with ServiceNow administration and configuration.
12. Knowledge of the ServiceNow platform, including modules ITSM, ITOM, CSM, WSD, and associated systems integrations.
13. In-depth knowledge of ITIL principles and practices, particularly in incident, problem, change management, and the SDLC.