Servicedesk Supervisor

Bennett and Game Recruitment LTD; Hemel Hempstead; On-site; GBP 32,000 - 36,000; Full time

Benefits offered by this job

4% bonus

23 days holiday + Bank Holidays

Job summary

Bennett and Game Recruitment LTD is seeking a Servicedesk Supervisor for a 6 Month FTC at our Hemel Hempstead head office, with occasional travel to Romford or Holborn for training. You will supervise two reports and coordinate work for around 20 engineers, working closely with the Service Manager.

The role focuses on daily operations, scheduling efficiency, service delivery and clear communication with customers and contractors, underpinning safety, quality and continuous service improvement.

Qualifications

• Experience supervising a service desk or coordination team.
• Strong liaison with clients and contractors.
• Live within commuting distance of Hemel Hempstead.
• Hold a full UK driving license.
• Proven background in a busy service desk.

Responsibilities

• Oversee planned maintenance and reactive works.
• Ensure accurate reporting and timely updates to the CAFM system.
• Manage daily operations and maintain effective communication with customers and contractors.
• Coordinate scheduling and planning of work for the service team.
• Support safety, quality and compliance objectives.
• Drive team collaboration, innovation and continuous improvement.

Skills

Team leadership

Service desk experience

Client liaison

Driving license

Job description

Servicedesk Supervisor - Job Overview

Position: Servicedesk Supervisor - 6 Month FTC (Fixed Term Contract) based at the company's head office in Hemel Hempstead, with occasional travel to Romford or Holborn for training or meetings.

This role requires an experienced Service Desk Supervisor to oversee two direct reports and coordinate the planning and scheduling of work for approximately 20 engineers, working closely with the Service Manager.

The Maternity Service Desk Supervisor will be responsible for managing daily operations, ensuring efficient scheduling, service delivery and effective communication with both customers and contractors. The role is central to supporting safety, quality and compliance while driving team collaboration, innovation and continuous improvement in service performance.

Key Responsibilities

• Oversee planned maintenance and reactive works.
• Ensure accurate reporting and timely updates to the CAFM system.
• Manage daily operations and maintain effective communication with customers and contractors.
• Coordinate scheduling and planning of work for the service team.
• Support safety, quality and compliance objectives.
• Drive team collaboration, innovation and continuous improvement.

Salary & Benefits

• Basic Salary: £32,000 - £36,000 DOE
• Hours: 8:00am – 5:00pm, Monday to Friday (1 hour lunch)
• Holiday: 23 days + Bank Holidays
• Bonus: 4% of the Employee's basic salary

Job Requirements

• Previous experience managing or supervising a team of service coordinators.
• Skill in liaising with clients and able to offer contract support.
• Live within a commutable distance of Hemel Hempstead.
• Hold a full and clean UK Driving License.
• Proven background in a busy service desk.
• Beneficial to have worked with M&E engineers/clients.