ServiceDesk Analyst - London

Adecco; London; On-site; GBP 35,000 - 45,000; Full time

Job summary

Adecco is seeking an IT ServiceDesk Analyst in London for a contract role lasting initially 3 months. You will be the first point of contact for IT support, delivering customer-focused assistance and resolving various technical queries across multiple channels. Ideal candidates should have a strong customer service ethic and be adept at working within a collaborative IT support team. This role involves engaging with users, monitoring support requests, and ensuring compliance with IT policies.

Qualifications

• Experience in providing front-line IT support.
• Strong customer service ethic and collaborative skills.
• Ability to apply ITIL-aligned service management processes.

Responsibilities

• Provide high-quality IT support to users in a higher education environment.
• Monitor, prioritise, and resolve support tickets within agreed service levels.
• Assist users with device connectivity and general IT enquiries.

Skills

Customer service

Problem-solving

Technical assistance

Job description

IT SerivceDesk Analyst

Location: London
Duration: 3 Months Initially
Day Rate: £300
IR35: Outside

Role Overview

We are seeking a customer-focused IT Support Officer to provide high-quality, front-line IT support to users within a higher education environment. Acting as the first point of contact for IT queries, you will deliver technical assistance across various channels including in-person, phone, email, and chat. The role requires a proactive approach to problem-solving, a strong customer service ethic, and the ability to work collaboratively within a wider IT support team.

Key Responsibilities

Provide friendly, professional, and customer-focused front-of-house IT support

Assist users with device connectivity, printing, software access, and general IT enquiries

Monitor, prioritise, and resolve support tickets within agreed service levels

Deploy and support hardware and equipment in line with institutional standards

Apply ITIL-aligned service management processes

Investigate and escalate incidents, documenting key actions and outcomes

Support user testing, pilot rollouts, and feedback gathering for new services

Supervise and support junior team members during operational hours

Maintain accurate documentation and update the internal knowledge base

Deliver basic training and user guidance on supported systems and software

Support university events such as exams, enrolment, and registration

Ensure compliance with IT and Health & Safety policies, including risk assessments

Participate in process improvement initiatives and service reviews

Job Info

Job Title:

ServiceDesk Analyst - London

Company:

Location:

Posted:

Jul 21st 2025

Closes:

Aug 21st 2025

Sector:

IT

Contract:

Contract

Hours:

Full Time

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