Service & Warranty Manager

Pertemps Redditch Industrial; Mappleborough Green; On-site; GBP 35,000 - 38,000; Full time

Job summary

A leading manufacturing company in Redditch is seeking a Service and Warranty Manager to oversee the warranty team, manage product repairs, and provide technical support. The ideal candidate has over 5 years of experience, a strong understanding of mechanical and electrical systems, and is proficient in SAP. This role offers a salary between £35,000 and £38,000 per annum with benefits including private medical insurance and employee discounts.

Benefits

Private medical insurance

Employee discounts

Staff social events

Free parking

Qualifications

• Over 5 years experience in a technical service or warranty management position.
• Strong understanding of mechanical and electrical systems.
• Ability to read technical drawings.

Responsibilities

• Lead the service and warranty team to ensure efficient handling of claims.
• Oversee mechanical and electrical repair of returned products.
• Provide technical support to customers via email, phone, and onsite.

Skills

Technical service management

Problem-solving skills

Organisational skills

Communication skills

Tools

SAP

Microsoft Word

Job description

Overview

The company is an established and leading manufacturer of products and systems to various industries such as defence, rail, automotive and marine. They are seeking to recruit a Service and Warranty Manager for their operations in Redditch.

Salary - circa £35,000 to £38,000 per annum. Hours of work are; Monday to Thursday 7.30am to 4.30pm and Friday 7.30am to 1.30pm. Benefits include, private medical insurance, employee discounts, staff social events, free parking.

Responsibilities

• Lead the service and warranty team to ensure efficient handling of returned products and warranty claims.
• Oversee the mechanical and electrical repair of returned products and assemblies.
• Refurbish and fault diagnosing of products.
• Manage booking and tracking of products using SAP and RMA process.
• Liaise with quality and the engineering teams to investigate recurring issues and implement corrective actions.
• Maintain accurate records of service activities and warranty claims.
• Provide technical support to customers via email, phone and on site visits.
• Monitor spare parts inventory and liaise with procurement for replenishment.
• Develop and maintain warranty policies and procedures.
• Preparation of reports and analysis on trends and warranty performance.

Qualifications

• Over 5 years experience in a technical service or warranty management position, preferably within manufacturing.
• Strong understanding of mechanical and electrical systems.
• Proficient in SAP and Microsoft Word.
• Ability to read technical drawings.
• Strong problem solving skills and organisational skills.
• Able to work under pressure and excellent communication skills.

Location and Coverage

The company are based in Redditch so is commutable from Birmingham, Bromsgrove, Alcester, Solihull, Worcester, Droitwich, Dudley, Stratford upon Avon, Evesham.

How to Apply

Please apply now to be considered for the vacancy.