Service Transition & Release Manager

TN United Kingdom; London; Hybrid; GBP 55,000 - 70,000; Full time

Job summary

An established industry player is seeking a Service Transition and Release Manager to join their dynamic team in London. This pivotal role focuses on ensuring smooth transitions and successful releases of IT services. The ideal candidate will possess strong ITIL knowledge and experience in managing service transitions, with a keen eye for process improvement and stakeholder engagement. You will collaborate with cross-functional teams to drive quality and compliance, while also leveraging tools like JIRA and ServiceNow. Join a forward-thinking company that values diversity and inclusivity, and offers a competitive salary package along with numerous benefits.

Benefits

Private medical cover

38 days annual leave

Pension

Life assurance

Career breaks

Income protection

Volunteering days

Qualifications

• Strong ITIL knowledge, especially in Service Transition and Release Management.
• Experience in ITSM roles focusing on service transition and release management.

Responsibilities

• Develop plans and oversee the transition of IT services.
• Manage release cycles, ensuring quality through testing and validation.

Skills

ITIL Knowledge

Service Transition Management

Release Management

Stakeholder Engagement

Process Improvement

DevOps Practices

Agile Practices

Non-Functional Requirements

Test Environment Management

Tools

JIRA

ServiceNow

Job description

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Service Transition & Release Manager, London

Client: Phoenix Group Holdings

Location: London, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference:

c0fb44662f57

Job Views:

2

Posted:

07.05.2025

Expiry Date:

21.06.2025

Job Description:

We have an incredible opportunity to join Phoenix Group as a Service Transition and Release Manager within our Service Architecture, Design & Transition team in Technical Service Operations. Sarah Jempson will host a virtual open forum on 04/04/25 from 11:30 to 12:00 to discuss this role.

Job Type: Permanent

Location: The role can be based in Wythall, Telford, London, or Edinburgh, with a mix of office and remote work.

Flexible working: We support part-time, job-share, and other flexible arrangements. We will discuss your preferences during recruitment.

Closing Date: 20/05/25

Salary and benefits: £55,100 – £70,000 with a 16% bonus up to 32%, private medical cover, 38 days annual leave, pension, life assurance, career breaks, income protection, volunteering days, and more.

About us:

We aim to be the best employer for our 6,800 colleagues. As the UK’s largest long-term savings and retirement business, we serve 12 million customers with products across brands like Standard Life, SunLife, and ReAssure, managing approximately £259 billion in assets. We are committed to transitioning to net zero by 2050 and other key initiatives.

The role:

The Service Transition and Release Manager is vital in IT Service Management, ensuring smooth transitions and successful releases of IT services into live environments. The role focuses on managing the transition of new applications and services, assessing impacts and risks, and ensuring readiness.

• Service Transition Management: Develop plans, risk assessments, and oversee the transition of IT services. Collaborate with Service Design and Architecture, share lessons learned.
• Release Management: Manage release cycles, ensure quality through testing and validation.
• Stakeholder Engagement: Work with development, operations, and business teams; participate in Change, Release, and Project CoPs.
• Process Improvement: Drive continuous improvements; implement automation tools.
• Governance and Compliance: Ensure adherence to ITIL/ITSM standards and policies.

What we’re looking for:

• Strong ITIL knowledge, especially Service Transition and Release Management.
• Understanding of Non-Functional Requirements and Test Environment Management.
• Knowledge of DevOps and Agile practices.
• Experience in ITSM roles focusing on service transition, release management, and service introduction.
• Proficiency with tools like JIRA, ServiceNow, or similar.

We welcome diverse candidates and are committed to inclusivity. If you need adjustments during recruitment, please let us know.