Service Transition & Release Manager

Phoenix; City of Edinburgh; Hybrid; GBP 55,000 - 70,000; Full time

Job summary

Join a forward-thinking company as a Service Transition and Release Manager, where you will play a crucial role in IT Service Management. This position involves overseeing the smooth transition of IT services and managing release cycles to ensure they meet business needs. With flexible working options and a commitment to inclusivity, you will thrive in an environment that values your contributions. Enjoy competitive salary packages, including a generous bonus and extensive benefits, while working towards a sustainable future. If you have a passion for process improvement and stakeholder engagement, this opportunity is perfect for you.

Benefits

Private medical cover

38 days annual leave

Pension

Life assurance (12x salary)

Career breaks

Income protection

Volunteering days

Qualifications

• Strong knowledge of ITIL, especially Service Transition and Release Management processes.
• Experience in ITSM roles focusing on service transition and release management.

Responsibilities

• Develop transition plans and oversee end-to-end transition processes.
• Manage release cycles ensuring they meet business requirements and quality standards.
• Drive continuous improvement and implement automation tools.

Skills

ITIL

Service Transition Management

Release Management

Agile Practices

DevOps

Stakeholder Engagement

Tools

JIRA

ServiceNow

Job description

Job Description

We have an incredible opportunity to join us here at Phoenix Group as a Service Transition and Release Manager in our Service Architecture, Design & Transition team within Technical Service Operations.

Sarah Jempson will be hosting a virtual open forum on 04/04/25 from 11:30 to 12:00 if you would like to hear more about this opportunity.

Job Details

• Type: Permanent
• Location: Based in Wythall, Telford, London, or Edinburgh, with hybrid working options
• Flexible Working: Part-time, job-share, and other flexible options available, to be discussed during recruitment
• Closing Date: 20/05/25

Salary and Benefits

£55,100 – £70,000, with a 16% bonus up to 32%, private medical cover, 38 days annual leave, pension, life assurance (12x salary), career breaks, income protection, volunteering days, and more.

Who Are We?

We aim to be the best place our 6,800 colleagues have ever worked. As the UK’s largest long-term savings and retirement business, we serve 12 million customers with products across leading brands like Standard Life, SunLife, and ReAssure, managing approximately £259 billion of assets. We are committed to transitioning to net zero by 2050 and are a FTSE 100 organization.

The Role

The Service Transition and Release Manager is key in IT Service Management (ITSM), overseeing the smooth transition of IT services and successful releases into live environments. The role focuses on managing the transition of new applications and services, ensuring impacts, risks, and readiness are fully understood.

Responsibilities

1. Service Transition Management: Develop transition plans, risk assessments, and mitigation strategies. Oversee end-to-end transition processes, collaborating with Service Design and Architecture to ensure quality and share lessons learned.
2. Release Management: Manage release cycles, including major, minor, and emergency releases, ensuring they meet business requirements and quality standards through testing and validation.
3. Stakeholder Engagement: Work with cross-functional teams and participate in Change, Release, and Project Community of Practices (CoP).
4. Process Improvement: Drive continuous improvement, implement automation tools to streamline release cycles.
5. Governance and Compliance: Ensure adherence to ITIL/ITSM standards and organizational policies.

What We Are Looking For

• Strong knowledge of ITIL, especially Service Transition and Release Management processes.
• Understanding of Non-Functional Requirements (NFRs) and Test Environment Management (TEM).
• Knowledge of DevOps and Agile practices.
• Experience in ITSM roles focusing on service transition, release management, and service introduction.
• Proficiency with tools like JIRA, ServiceNow, or similar.

Our Commitment

We welcome applicants from all backgrounds and are committed to inclusivity. If your experience differs from the job description but you believe you can bring value, we encourage you to apply. We also offer adjustments during the recruitment process to support your success.

Learn More

• Guide for Candidates
• Talk to Us