Service Transition Manager

www.findapprenticeship.service.gov.uk - Jobboard; United Kingdom; On-site; GBP 50,000 - 70,000; Full time

Job summary

A public job portal is seeking a Service Transition Manager to oversee and manage the transition of services into production. This role involves working closely with Service Design and various IT Operations teams to ensure that new services are supported with the appropriate documentation and knowledge. The ideal candidate will have a strong background in service management and risk management within the ITIL framework.

Qualifications

• Proven experience in service transition management.
• Strong understanding of ITIL Service Management framework.
• Ability to handle multiple projects effectively.

Responsibilities

• Manage transition scheduling, planning, and prioritization.
• Ensure quality assurance checks are carried out.
• Develop end-to-end support structure for new services.

Skills

Service Management

Transition Management

Risk Management

ITIL Framework Knowledge

Job description

Passionate about Service Management, in particular Service Transition?

If so, this opportunity could be for you!

The Service Transition team are the final “gateway” before any new service/product enters into production. As a Service Transition Manager, you will be in the thick of it, working with Service Design Managers and operational leads. Ensuring live service is protected, building support models, running Early Life Support and completing other assurance related activities.

The role of Service Transition Manager is aligned to the ITIL Service Management framework. Therefore, as a Transition Manager, you will work closely with Service Design and various IT Operations teams.

• Responsible for transition scheduling, planning, prioritisation, risk management and dependencies to ensure effective transition across multiple projects and divisions. To ensure the new/updated services/products are supported with the right level of knowledge and documentation. To own issues until a new owner has been found or the problem has been mitigated and/or resolved.
• Responsible for ensuring service transition, quality assurance checks are carried out. Adhere to the Department’s service integration processes, Identifying any gaps, abnormalities, or risks.
• Ensures development functions within a project produce the required transition deliverables, so that new Services have a fully developed end to end support structure, including Processes, Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and Operating Level Agreements (OLAs).
• Identifies improvements and supports proposed solutions through to implementation. Introduces more effective and efficient technologies to deliver increased automation.