Service Transition Manager

IOVENDO; Southampton; On-site; GBP 60,000 - 90,000; Full time

Job summary

An established industry player is seeking an IT Service Transition Manager with exceptional ITIL expertise to lead the final phase of service transitions. This role involves coordinating between application development and operational teams to ensure seamless service delivery. You will be responsible for developing acceptance criteria, managing risks, and overseeing transition governance. If you have a strong background in service transition and are looking to make a significant impact in a dynamic environment, this position offers a fantastic opportunity to showcase your skills.

Qualifications

• Exceptional ITIL experience with certification.
• Strong background in service transition and risk management.

Responsibilities

• Lead service transition workstreams and coordinate between teams.
• Establish governance controls to manage risks and shortfalls.

Skills

ITIL Certification

Service Transition Management

Risk Management

Matrix Management

Governance Controls

Job description

IT Service Transition Manager Current or previous SC Clearance Required

We are looking for someone with exceptional ITIL experience to lead the final phase of a service transition, including service monitoring, catalogue and provisioning to ensure the final stages go as planned.

Required Skills And Experience

• Excellent ITIL with certification and a strong background in service transition.
• Lead and facilitate service transition workstreams, coordinating between application development teams and BAU/TLS support teams.
• Develop and agree on transition acceptance criteria for services, govern delivery against them, and manage associated risks.
• Oversee transition workstream teams through matrix management, ensuring effective resource coordination and action tracking.
• Establish and maintain transition governance controls to identify and mitigate risks or shortfalls.
• Act as the Service Management lead for new services
• Work closely with project teams to provide operational teams with the necessary skills, tools, knowledge, and documentation.