Service Transition Manager

JR United Kingdom; Southampton; Hybrid; GBP 48,000 - 57,000; Full time

Job summary

A leading university in the South East of England is offering an exceptional opportunity as a Service Transition Manager. This role involves developing and championing the Service Transition process within their IT department, ensuring IT services are operational, recoverable, and efficiently transitioned to support teams. Ideal candidates should possess solid experience in service transition, change management, and excellent communication skills. Hybrid working is available, and remuneration is competitive.

Qualifications

• Understanding of service transition frameworks and ITIL methodologies.
• Experience in complex IT environments.
• Proven project and people management skills.

Responsibilities

• Ensure successful transition of IT services into operational support.
• Collaborate with stakeholders for service improvement.
• Lead projects into production, ensuring governance.

Skills

Change Management

Project Management

Communication

Service Management

Leadership

ITIL Methodologies

Education

Professional qualification in Change Management

Postgraduate degree in IT discipline

Tools

ServiceNow

Microsoft Office

Job description

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Service Transition Manager - 12 Month FTC

• Up to £57,000 (depending on experience)
• Based in Hampshire
• Hybrid Working

Our client is a leading University in South East of England. They are offering an exceptional opportunity to join their Service Transition Team within the IT department on a 2 year FTC.

As a Service Transition Manager, you will own, develop, and champion the Service Transition process, including change, release, and deployment processes. Your role ensures that IT services are operable, recoverable, and maintainable by Service Delivery teams and transition effectively to operational support. You will lead the transition of major projects into production, ensuring all service governance and support elements are accepted and seamless.

Role and Responsibilities:

• Ensure the successful transition of services and products from development into operational support, enabling the organisation to get the maximum possible value from its IT services.
• Work closely with stakeholders to lead the redevelopment and continuous improvement of a structured model for service transitions.
• Collaborate with colleagues in the IT Portfolio & Governance group to ensure the successful delivery of the portfolio of change initiatives.
• Demonstrate experience in leading service transitions in a complex IT environment.
• Understand service management frameworks or methodologies, including change and release management.
• Exhibit excellent communication skills, enabling effective collaboration with technical team members and project managers.

Key Skills and Experience:

• Professional qualification or postgraduate degree in Change Management, Project Management, or IT discipline.
• In-depth understanding of service transition frameworks, principles, and processes.
• Proven project and people management skills.
• Experience with ITIL methodologies and service management platforms (e.g., ServiceNow).
• Proficiency in Microsoft Office applications (Visio, Excel, Word, MS Project).
• Technical IT background.
• Familiarity with IT in a Higher Education environment.
• ITIL v4 MP (Managing Professional) qualification or similar.
• PRINCE2 qualification or experience with Agile project management.

Don’t miss out on this amazing opportunity – apply now with your most up-to-date CV!