Service Transition Manager

JR United Kingdom; Shrewsbury; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading company in the IT services sector is seeking a Service Transition Manager to enhance their leadership team. This pivotal role involves leading service design, implementing frameworks, ensuring operational excellence, and driving successful transitions into managed services. The ideal candidate will possess strong ITIL knowledge, extensive experience in service management, and excellent interpersonal skills.

Qualifications

• Demonstrable experience in service management or service transition roles.
• Strong foundation in ITIL-based managed services.
• Proven experience in successful service transitions in complex environments.

Responsibilities

• Design, implement, and govern Managed Service and Transition Framework.
• Lead end-to-end transition of managed services with a 'right first time' approach.
• Establish and report on key transition KPIs and metrics.

Skills

Service Management

ITIL

Interpersonal Skills

Communication

Cross-Functional Collaboration

Problem Solving

Governance

Education

Relevant ITIL Certifications

Job description

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Service Transition Manager, Newbury , hybrid working

Roc Technologies is seeking an experienced, driven, and commercially minded leader to join our Leadership Team as Service Transition Manager.

In this pivotal role, you will be responsible for leading the design and transition of new and evolved Managed Services, collaborating closely with Sales, Solutions Architecture, and Delivery teams. You will also take ownership of the development and implementation of Roc’s Managed Service and Transition Framework, ensuring consistency, scalability, and operational excellence.

This is an ideal role for a service management professional with deep ITIL knowledge and extensive experience in transitioning services into operational environments—someone who thrives on structure, governance, and delivering results that meet both customer expectations and commercial goals.

Responsibilities:

• Design, implement, and govern Roc’s Managed Service and Transition Framework, including documentation standards and operational templates.
• Collaborate with Sales and Service Architects to create and approve service designs and cost models.
• Identify, assess, and govern service design risks, ensuring mitigation plans are in place.
• Lead the end-to-end transition of all new and changed managed services, driving a “right first time” approach.
• Deliver smooth transitions that delight customers and align with commercial objectives.
• Build processes that are repeatable, scalable, and aligned with ITIL best practices.
• Ensure seamless handover to Roc’s Customer Success Team with full operational readiness.
• Lead the development of Operational Service Manuals (OSMs) for long-term contract management.
• Establish and report on key transition KPIs and metrics for senior leadership.
• Role model Roc’s values, culture, and commitment to service excellence

Required Skills and Experience:

• Demonstrable experience in service management or service transition roles.
• Strong foundation in ITIL-based managed services, supported by relevant certifications.
• Proven experience delivering successful service transitions in complex environments.
• Excellent interpersonal and communication skills, with a focus on cross-functional collaboration.
• Ability to operate autonomously and within wider programme teams.
• Eligibility for Security Clearance (SC or DV).
• Background in networking, cloud, or MSP environments.
• Experience in managing or contributing to P&L or sales-related activities