Service Transition Manager

www.findapprenticeship.service.gov.uk - Jobboard; North East; Hybrid; GBP 43,000; Full time

Job summary

A government department in the UK is looking for a Service Transition Manager to ensure smooth service operations. The role involves transition planning and stakeholder engagement while working in a hybrid model. Competitive pay of £42,614 along with generous benefits and a strong focus on work-life balance is provided. The ideal candidate should have ITIL certification and experience in managing projects.

Benefits

28.97% employer pension contributions

26 to 31 days of holidays

Flexible working hours

Professional development opportunities

Interest-free loans for travel assistance

Qualifications

• Experience and a proven track record in managing projects.
• Strong interpersonal skills to work effectively with various teams.
• Attention to detail in quality assurance and documentation.

Responsibilities

• Lead transition planning, scheduling, and risk management.
• Conduct quality assurance checks and manage service documentation.
• Oversee the delivery of support structures and drive improvements.

Skills

ITIL Service Management

Project Management

Stakeholder Engagement

Quality Assurance

Continuous Improvement

Education

ITIL certification: Foundation Level

Job description

Pay of £42,614, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance.

DWP. Digital with Purpose.

We are looking for a Service Transition Manager to join our community of tech experts in DWP Digital.

We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives.

DWP is the UK's largest government department. We help people into work, and make payments worth over £195bn a year to support and empower millions of people.

The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us.



You are your role

As a Service Transition Manager, your role is critical in ensuring that new or updated services and products are successfully introduced into live operations without disrupting existing services, which are used by 100,000 colleagues and millions of customers

Acting as the final gateway before go-live, you will collaborate closely with Service Design Managers and IT Operations teams to safeguard service integrity and readiness.

KeyResponsibilities:

• Lead transition planning, scheduling, and risk management across multiple projects.

• Ensure services are supported with appropriate documentation, knowledge, and ownership.

• Conduct quality assurance checks and adhere to service integration processes, identifying and addressing any gaps or risks.

• Oversee the delivery of end-to-end support structures, including SLAs, KPIs, OLAs, and operational processes.

• Drive continuous improvement and support the implementation of automation and efficiency-enhancing technologies.

This role aligns with the ITIL Service Management framework and requires strong coordination, assurance, and stakeholder engagement skills.

What skills, knowledge and experience will you need? How will this be assessed?

Our application process requires your employment history and a personal statement. This is your opportunity to evidence clear examples of how you meet the following:

• ITIL Service Management qualifications- Information Technology Infrastructure Library (ITIL certification: Foundation Level) or equivalent demonstrable experience appropriate to the role of Service Transition Manager.

• Experience and a proven track recordin managing projects.

• Stakeholder Engagement & Communication- Strong interpersonal skills to work effectively withService Design Managers, operational leads, and IT Operations teams.

• Quality Assurance & Documentation- Attention to detail in ensuringquality assurance checks, documentation, and support models are complete and accurate.

• Continuous Improvement & Automation- Ability to identify and implementprocess improvementsandautomation opportunitiesto enhance service transition efficiency.

Details. Wages. Perks.

Location: You'll join us in one of our brilliant digital hubs in Blackpool, Manchester and Newcastle, whichever is most convenient for you.

Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub.

Pay: We offer competitive pay of £42,614.

Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%.

Holidays: A generous leave package starting at 26 days rising to 31 days over time.

You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays.

We have a broad benefits package built around your work-life balance which includes:

• An award-winning environment and culture: Employer of the Year 2023 (Women In IT Awards), Founders Award for Outstanding Digital Leadership 2023 (Digital 100)

• Flexible working including flexible hours and flex-friendly policies

• Time off volunteering and charitable giving

• Bring your authentic self to work with 'I Can Be Me in DWP'

• Discounts and savings on shopping, fun days out and more

• Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference

• Sports and social activities

• Professional development, coaching, mentoring and career progression opportunities.

Process:

We know your time is valuable so our application and selection process is just two stages:

1. Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through.

1. Interview: a single stage interview online.

CLICK APPLYfor more information and to start your application.