Service Transition Manager

Onyx-Conseil; North East; Hybrid; GBP 43,000; Full time

Job summary

A leading digital solutions firm in the UK is seeking a Service Transition Manager. This role involves ensuring smooth transitions of new services and overseeing quality checks to maintain operation integrity. The ideal candidate has ITIL qualifications and project management experience. You will enjoy a hybrid working model with competitive pay and numerous benefits, including a generous leave package and a strong pension plan.

Benefits

28.97% employer pension contributions

Flexible working hours

26-31 days annual leave

Professional development opportunities

Time off for volunteering

Interest-free loans for commuting

Qualifications

• ITIL certification: Foundation Level or equivalent experience.
• Proven track record in managing projects.
• Strong interpersonal skills for communication with teams.
• Attention to detail in quality checks and documentation.
• Ability to identify process improvements and automation.

Responsibilities

• Lead transition planning and risk management.
• Ensure services have proper documentation and ownership.
• Conduct quality assurance checks.
• Oversee support structures and processes.
• Drive continuous improvement and automation.

Skills

ITIL Service Management qualifications

Project management experience

Stakeholder Engagement & Communication

Quality Assurance & Documentation

Continuous Improvement & Automation

Job description

Pay of £42,614, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance.

DWP. Digital with Purpose.

We are looking for a Service Transition Manager to join our community of tech experts in DWP Digital.

We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives.

DWP is the UK's largest government department. We help people into work, and make payments worth over £195bn a year to support and empower millions of people.

The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us.



You are your role

As a Service Transition Manager, your role is critical in ensuring that new or updated services and products are successfully introduced into live operations without disrupting existing services, which are used by 100,000 colleagues and millions of customers

Acting as the final gateway before go-live, you will collaborate closely with Service Design Managers and IT Operations teams to safeguard service integrity and readiness.

KeyResponsibilities:

• Lead transition planning, scheduling, and risk management across multiple projects.

• Ensure services are supported with appropriate documentation, knowledge, and ownership.

• Conduct quality assurance checks and adhere to service integration processes, identifying and addressing any gaps or risks.

• Oversee the delivery of end-to-end support structures, including SLAs, KPIs, OLAs, and operational processes.

• Drive continuous improvement and support the implementation of automation and efficiency-enhancing technologies.

This role aligns with the ITIL Service Management framework and requires strong coordination, assurance, and stakeholder engagement skills.

What skills, knowledge and experience will you need? How will this be assessed?

Our application process requires your employment history and a personal statement. This is your opportunity to evidence clear examples of how you meet the following:

• ITIL Service Management qualifications- Information Technology Infrastructure Library (ITIL certification: Foundation Level) or equivalent demonstrable experience appropriate to the role of Service Transition Manager.

• Experience and a proven track recordin managing projects.

• Stakeholder Engagement & Communication- Strong interpersonal skills to work effectively withService Design Managers, operational leads, and IT Operations teams.

• Quality Assurance & Documentation- Attention to detail in ensuringquality assurance checks, documentation, and support models are complete and accurate.

• Continuous Improvement & Automation- Ability to identify and implementprocess improvementsandautomation opportunitiesto enhance service transition efficiency.

Details. Wages. Perks.

Location: You'll join us in one of our brilliant digital hubs in Blackpool, Manchester and Newcastle, whichever is most convenient for you.

Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub.

Pay: We offer competitive pay of £42,614.

Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%.

Holidays: A generous leave package starting at 26 days rising to 31 days over time.

You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays.

We have a broad benefits package built around your work-life balance which includes:

• An award-winning environment and culture: Employer of the Year 2023 (Women In IT Awards), Founders Award for Outstanding Digital Leadership 2023 (Digital 100)

• Flexible working including flexible hours and flex-friendly policies

• Time off volunteering and charitable giving

• Bring your authentic self to work with 'I Can Be Me in DWP'

• Discounts and savings on shopping, fun days out and more

• Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference

• Sports and social activities

• Professional development, coaching, mentoring and career progression opportunities.

Process:

We know your time is valuable so our application and selection process is just two stages:

1. Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through.

1. Interview: a single stage interview online.

CLICK APPLYfor more information and to start your application.