Service Transition Manager

QinetiQ Group plc; Malvern; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading technology firm in Malvern seeks a Service Transition Manager responsible for managing the transition of new services within complex programs. You will collaborate with various teams to ensure operational requirements are met. The ideal candidate has significant experience in service transition, excels in AGILE environments, and possesses strong analytical skills. This role offers a competitive benefits package and an inclusive work culture.

Benefits

Matched contribution pension scheme with life assurance

Generous holiday allowance

Health Cash Plan

Private Medical Insurance

Volunteering opportunities

Qualifications

• Significant experience in a Service Transition role within a large, complex organization.
• Experience driving customer excellence across a diverse service portfolio.
• Ability to deliver within an AGILE framework with strong operational understanding of service concepts.
• Strong analytical skills to interpret data and solve complex problems.

Responsibilities

• Provide expert guidance on Service Design and transition.
• Lead the transition of services and solutions into Live Service.
• Ensure all aspects of service readiness are completed before go-live.
• Coordinate with project managers, service owners, and operational teams.

Skills

Experience in Service Transition

Customer excellence

AGILE framework

Analytical skills

Job description

As a Service Transition Manager, you will work in an internal and customer-facing role responsible for managing the transition of new and changing services within complex programmes and projects. Daily, you will collaborate closely with the Head of Tech & Service Operations to ensure service management and operational requirements are met during project delivery. Your responsibilities will include:

1. Providing expert guidance on Service Design and transition.
2. Leading the transition of services and solutions into Live Service, ensuring readiness for support.
3. Collaborating with Service Design, Transition teams, the service desk, and technical operations to include service design artefacts in the backlog.
4. Ensuring all aspects of service readiness are completed before go-live.
5. Coordinating with project managers, service owners, development, and operational teams.
6. Defining and managing early life support and transition plans to BAU ownership.

Key requirements include:

• Significant experience in a Service Transition role within a large, complex organization.
• Experience driving customer excellence across a diverse service portfolio.
• Ability to deliver within an AGILE framework with a strong operational understanding of service concepts and techniques.
• Experience working across diverse services, products, and businesses.
• Strong analytical skills to interpret data and solve complex problems, minimizing risks and ensuring service continuity.

We value diversity and welcome candidates with varied backgrounds and educational experiences, provided they demonstrate the required experience and willingness to learn.

Join Us

At QinetiQ, we're creating the future through innovation and groundbreaking technology. Join us as a Service Transition Manager at our Malvern site, working with cutting-edge technology alongside some of the brightest minds. As we expand into new markets globally, there's no better time to be part of our journey.

Our inclusive environment fosters collaboration across disciplines and backgrounds, encouraging authentic contributions and valuing diverse perspectives. Learn more about our culture at www.qinetiq.com/en/careers/life-at-qinetiq.

Benefits

• Matched contribution pension scheme with life assurance.
• Generous holiday allowance with options to purchase additional days.
• Health Cash Plan, Private Medical Insurance, Dental Insurance options.
• Employee discount portal covering various services.
• Support for the Armed Forces community and recognition through awards.
• Volunteering opportunities to support charities and communities.

Our Recruitment Process

We aim to make our recruitment inclusive, creating an environment where everyone feels valued, heard, and supported. If you have a disability or health condition affecting assessment performance, please discuss reasonable adjustments with your Recruiter. Many roles require national security vetting, which may be transferable if already held. Some roles have additional restrictions based on nationality.