Service Transition Manager

Vodafone; Farnborough; On-site; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated individual to join their team in Farnborough. This role focuses on managing the seamless integration of new customers and services into operations, ensuring quality and reliability throughout the process. With a commitment to innovation and diversity, the company offers a supportive environment where employees can thrive. You'll work closely with various teams to enhance service delivery and contribute to the overall success of the organization. If you're passionate about technology and customer service, this opportunity is perfect for you.

Benefits

Up to 28 days holiday

Employee discounts

Retail vouchers

Pension plan

Share schemes

Paid leave for charity projects

Qualifications

• Experience in managing customer integration into operations.
• Understanding of IT/Telecoms service delivery.

Responsibilities

• Manage integration of new customers into VBSE Operations.
• Drive quality of information for business functions.

Skills

Project delivery experience

Knowledge of Operations structure

Strong Service experience

ITIL Methodology

ITSM Tools and Integrations

Job description

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Location: Farnborough (onsite)
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working hours: Full Time (Mon-Fri 37.5 hours per week)

Who We Are

We're a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.

At Vodafone UK, diversity isn't just a buzzword, it is core to who we are as a company. We're proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.

Join Vodafone Business Security Enhanced (VBSE) for Vodafone UK and support in providing world-class Secure Solutions for our Enterprise clients.

What you'll do

The purpose of this role is to manage the seamless integration of new customers, services or applications into VBSE Operations incorporating the following functional teams; Problem, Change, Billing, Configuration & Capacity Team, Provide and Service Desk.
• Ensure the reliable and consistent integration of new customers, services or applications into VBSE Operations.
• Drive and manage the quality of all relevant information required by the different business functions and delivered by the Programme
• To ensure all key operational process and documentation are constructed and available for all VBSE Operations colleagues to support customer requirements as per contract
• Ensure successful testing and own the go live decision (e.g. AILS).
• Lead virtual transition team

Who you are
• Project delivery experience/understanding
• Knowledge of the Operations structure and processes
• Strong Service experience gained with IT/Telecoms companies.
• ITIL Methodology - Desired
• ITSM Tools and Integrations
• Security Clearance: This position requires the person to hold or to be eligible to undergo UK Developed Vetting (DV) clearance.

What we offer

We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools and market leading parental leave policies.

Together we can

Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-vodafone/) for guidance.

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#VodafoneUK

Our Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.