Service Transition Manager

www.findapprenticeship.service.gov.uk - Jobboard; Borough of Fylde; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading technology organization in the United Kingdom is seeking a Service Transition Manager to oversee the transition of new services/products into production. You will work closely with various teams to ensure that services are fully supported and delivered effectively, adhering to ITIL best practices. The ideal candidate will have strong skills in service management, risk management, and project coordination. This role offers an exciting opportunity to lead challenging projects and implement improvements in service delivery.

Qualifications

• Proven experience in Service Management, especially in service transition.
• Strong understanding of the ITIL framework.
• Ability to manage risks and dependencies effectively.

Responsibilities

• Manage transition scheduling, planning, prioritization, and risk management.
• Ensure quality assurance checks are performed during service transition.
• Implement improvements and support proposed solutions to enhance service delivery.

Skills

Service Management

Risk Management

Documentation

ITIL Framework

Job description

Passionate about Service Management, in particular Service Transition?

If so, this opportunity could be for you!

The Service Transition team are the final “gateway” before any new service/product enters into production. As a Service Transition Manager, you will be in the thick of it, working with Service Design Managers and operational leads. Ensuring live service is protected, building support models, running Early Life Support and completing other assurance related activities.

The role of Service Transition Manager is aligned to the ITIL Service Management framework. Therefore, as a Transition Manager, you will work closely with Service Design and various IT Operations teams.

• Responsible for transition scheduling, planning, prioritisation, risk management and dependencies to ensure effective transition across multiple projects and divisions. To ensure the new/updated services/products are supported with the right level of knowledge and documentation. To own issues until a new owner has been found or the problem has been mitigated and/or resolved.
• Responsible for ensuring service transition, quality assurance checks are carried out. Adhere to the Department’s service integration processes, Identifying any gaps, abnormalities, or risks.
• Ensures development functions within a project produce the required transition deliverables, so that new Services have a fully developed end to end support structure, including Processes, Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and Operating Level Agreements (OLAs).
• Identifies improvements and supports proposed solutions through to implementation. Introduces more effective and efficient technologies to deliver increased automation.