Service Transition and Delivery Manager

SiXworks an IBM company; Farnborough; Hybrid; GBP 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a Service Transition and Delivery Manager to join their dynamic team. This hybrid role offers the chance to lead the delivery of IT infrastructure services to UK Defence customers. You will be responsible for overseeing project transitions, managing delivery teams, and ensuring compliance with ITIL processes. The company values agility, security, and innovation, providing a supportive work culture with excellent benefits. If you're a motivated leader with a passion for service delivery excellence, this opportunity is perfect for you.

Benefits

25 days annual leave + bank holidays

Private Medical Insurance

Life Assurance Scheme

Contributory pension scheme

Professional Development opportunities

Cycle to Work scheme

Perks at Work scheme

Discretionary Bonus scheme

Secure on-site parking

Free hot and cold drinks

Qualifications

• Experience establishing new services in IT infrastructure.
• Knowledge of Security Clearance processes and requirements.

Responsibilities

• Oversee project transitions into managed services.
• Plan and manage shift patterns for 24/7 delivery teams.
• Continuously evaluate service delivery processes.

Skills

ITIL Service Management

Customer Focus

Metric Driven

Project Management

Security Operations

Education

Bachelor's Degree in IT or related field

ITIL Certification

Tools

IT4IT

KPI Management Tools

Job description

Join to apply for the Service Transition and Delivery Manager role at SiXworks an IBM company

Join to apply for the Service Transition and Delivery Manager role at SiXworks an IBM company

We currently have an exciting opportunity for a Service Transition and Delivery Manager to join our existing experienced team.

What do we look for in a Service Transition and Delivery Manager?

We are powered by brilliant people.

Due to the growth of our organisation, we require a Service Transition and Delivery Manager, who has experience of establishing new services, is customer focused, metric driven and experienced in delivering IT infrastructure managed services to UK Defence customers.

An effective leader, you will drive the delivery teams to deliver high value, cost effectively while maximizing use of a standard product set and compliant with ITIL processes.

• This is a hybrid role working alongside our service community within SiXworks, it is a daytime position supporting 24/7 teams.
• Part time applicants are welcome as there is the ability to scale this role to suit.
• Due to the nature of this role, you must be a UK sole national and either have, or be eligible to obtain Security Clearance
• Experience of ITIL service management, IT4IT and/or UK Defence Standards required.

This role will require that you have experience and knowledge to carry out the following responsibilities:

• Oversee the transition of projects into managed service within the SiXworks Gate process, proactively supporting handover from project managers.
• Ability to plan and manage shift patterns for the 24/7 delivery team
• Ideally have experience of Security Operations
• Propose the planning, execution, and optimization of IT services to meet business objectives and customer expectations.
• Proactively identify and address potential service disruptions to minimize their impact on the business.
• Continually assess performance improvements with a view to delivering value for money to our customers.
• Be metric driven, focused on performance excellence and used to working with KPIs & SLAs.
• Collaborate with stakeholders to understand service needs and ensure alignment with key risks, issues, dependencies and trade-offs which impact the Service delivery/outcomes.
• Communicate the Services’ key benefits and features to the relevant audiences as part of regular good governance and feedback gathering.
• Ensure you are gathering timely Service feedback and be accountable for ensuring overall measurement of success is embedded into regular rituals, including customer meetings, user meetings and test regimes.
• Continuously evaluate and improve the service delivery process to enhance customer satisfaction and operational efficiency.

About SiXworks

SiXworks is a leading provider of secure digital solutions, specialising in digital experimentation and focused on fail-safe-fast cutting-edge technology solutions deployed in highly secure environments.

We are unified in our mission to accelerate innovation and adoption of secure, digital technology to improve the operational agility of Defence and National Security.

This is an exciting time for us, we have ambitious plans for continued growth and development, and we are seeking to add brilliant, experienced, motivated, and passionate people to our team to work with us on this journey.

Our team is a fusion of brilliance, featuring senior operational, technical, and business leaders from various industries and the armed forces. We're also powered by a league of extraordinary IT engineers, architects, developers, and project managers. Together, we're an unstoppable force of digital innovation!

SiXworks’ expertise includes Secure-by-Design, cloud computing, advanced network and infrastructure design, rapid application development, cross-security domain systems, multi-tenanted High-Performance Compute, multi-source data platforms, cyber vulnerability mitigation, and intelligence systems.

We provide supplier-agnostic, technical, and business consultancy to customers while championing open-source and best-of-breed technologies.

What can we offer in return?

SiXworks offers a unique work culture around our core principles Agility, Security, Innovation, Quality, Collaboration and Inclusivity. Together, these six principles form SiXworks' NORTH STAR, guiding the organisation towards success. This is reflected in the raft of benefits available to all our employees.

In addition to a competitive salary, we offer:

· 25 days annual leave + bank holidays.

· Private Medical Insurance.

· Life Assurance Scheme[[AC1]|]

· Contributory pension scheme[[AC2]|]

· Professional Development opportunities[[AC3]|]

· Cycle to Work scheme.

· Perks at Work scheme.

· Contributory company pension.

· Discretionary Bonus scheme.

· Secure, on-site parking, cafe, restaurant, and gym facilities.

· Casual dress.

· Free hot and cold drinks in our own, modern kitchen/break-out.

A word on UK Security Clearance

Due to the secure nature of the position and working environment, you must be a UK sole national and either have, or be eligible to obtain Security Clearance.

More details relating to UK Security Clearance can be found here:

United Kingdom Security Vetting: clearance levels - GOV.UK (www.gov.uk)

SiXworks is an IBM subsidiary which has been acquired by IBM and will be integrated into the IBM organisation. SiXworks will be the hiring entity. By proceeding with this application, you understand that SiXworks will share your personal information with other IBM subsidiaries involved in your recruitment process, wherever these are located. More Information on how IBM protects your personal information, including the safeguards in case of cross-border data transfer, are available here:

IBM Privacy Statement

Notice

SiXworks recognises the benefits of Reserve service to Country, Company and individual.

We support Reservists and actively encourage them to apply.

We are not considering submissions from agencies.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Industries

  Computer and Network Security and Defense and Space Manufacturing

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