Service Technician Unitary - Trane UK Ltd - Midlands Region

Trane Technologies; Little Lever; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading service provider in the UK is seeking a Service Technician to provide exceptional customer service and technical support. You will diagnose system problems, perform maintenance, and build strong customer relationships. The ideal candidate has a certification in HVAC systems, exceptional communication skills, and a UK driver's license. This is a national role requiring flexibility in travel.

Benefits

Competitive salary

Pension plan

Healthcare benefits

Company van provided

Continuous learning and development

Qualifications

• Proven experience in a service or field-based technician role.
• Excellent interpersonal and communication skills.
• Ability to handle multiple callouts with minimal travel time.
• UK driver's license.

Responsibilities

• Diagnose system problems during customer site visits.
• Carry out Planned Preventative Maintenance (PPM) and repairs.
• Build and maintain strong relationships with customers.
• Generate reports on completed work orders.

Skills

F-Gas C&G 2079 Level 2 certification

People and communication skills

Experience in service or field-based technician role

Proficiency in Microsoft Office Suite

Job description

Overview

The Service Technician - Unitary is responsible for providing exceptional customer service and technical support across the UK as a national role and travel. This role delivers high standards of service to maintain customer plant and equipment installed on site under our maintenance and service contract. The goal is to maximize technician productivity, enhance the customer experience, and improve operational technical processes. This position is based with a focus on candidates from the Birmingham, Worcester and Shropshire areas.

Responsibilities

• Diagnose system problems when servicing products and equipment on assigned projects and during customer site visits.
• Attend customer sites to carry out work for Planned Preventative Maintenance (PPM), customer breakdowns, warranty work, hire and commissioning workloads. This role is national across the UK, so flexibility of travel and overnight stays during weekdays and an on-call rota when required.
• Build and maintain strong relationships with customers, acting as a trusted point of contact.
• Collaborate with the Service desk, Sales, and Operations Team to establish strong communication channels and share key customer insights.
• Use cutting-edge software and technology, along with hand-tools, following blueprints or engineering specifications to diagnose and repair units.
• Reporting and analysis: Generate regular reports on completed invoiced work orders.
• Foster strong customer relationships through exceptional service and effective communication with supervisors, regional service managers, senior technicians, and customers to drive continuous improvement.
• Proven experience in a service or field-based technician role and strong knowledge of customer service principles.
• Demonstrate excellent interpersonal and communication skills, analytical thinking, and problem-solving abilities.
• Proficiency in using apps, diagnostic software, and MS Office Suite.

Skills and Capabilities

• Category 1 (I) F-Gas C&G 2079 Level 2 certification and hold COCN1, CIGA1 & ICPN1.
• Light commercial knowledge mainly within the retail sector with first-fix experience and the ability to handle multiple callouts or jobs with a minimum travel time of 2 hours (up to 4 hours) in a single shift.
• Knowledge of the manufacturing industry with experience working on packaged rooftops; understanding that rooftop units are HVAC devices with smart controls compatible with BMS, capable of adapting outputs to weather and environment.
• People and communication skills with a positive mindset; able to work with minimal supervision.
• Able to cover standby and call-outs on a planned schedule to include weekdays, weekends and bank holidays.
• Proficient in Microsoft Office Suite.
• UK driver's license as a company vehicle will be allocated.

Benefits and Company Info

• Competitive salary and benefits including pension, healthcare, life insurance and wellbeing platforms.
• Company van provided.
• A fast-paced working environment and excellent working culture and community.
• A structured induction plan with continued learning and development.
• A key role where you can make a direct contribution to our business.
• We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.