Service Technician (Turf Machinery)

P Tuckwell Ltd; Colchester; On-site; GBP 25,000 - 40,000; Full time

Job summary

A leading company is seeking a skilled technician to service and repair John Deere and other turf machinery. This customer-facing role requires technical expertise and strong interpersonal skills to deliver exceptional service. Competitive benefits include a company pension scheme, paid holidays, and a work vehicle.

Benefits

Healthshield Cash Back Plan

Employee Assistance Program

Long Service Awards

Financial Wellbeing Meetings

Company Pension Scheme

Paid holiday plus Bank Holidays

Company van for work purposes

Overtime opportunities

Qualifications

• Knowledge and experience working on a variety of garden and commercial turf machinery.
• Essential use of field based diagnostic tools and equipment.
• Ability to effectively communicate internally and externally.

Responsibilities

• Carry out diagnostics, servicing, and repairs to turf machinery.
• Build strong customer relationships and deliver world-class customer service.
• Inspect and test completed machines for performance levels.

Skills

Experience with garden and commercial turf machinery

Use of diagnostic tools

Relationship Building

Communication

Professional image

Valid driving licence

Job description

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Client:

P Tuckwell Ltd

Location:

Colchester, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

68b264db663c

Job Views:

13

Posted:

22.06.2025

Expiry Date:

06.08.2025

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Job Description:

Job Function:

Reporting to the Service Manager, the main purpose of the job is to carry out high standard diagnostics, servicing and repairs to John Deere and other turf/groundscare machinery equipment for new and existing customers.

This is a customer facing role which requires you to build strong customer relationships and deliver world class customer service.

• Service and maintain John Deere and other garden and commercial equipment to the manufacturers’ specifications.
• Repair and service machines to the agreed work plan to bring them up to the required standards.
• Inspect and test completed machines to ensure they are operating at expected performance levels, reporting any further defects or suspect conditions to the customer.
• Ensure due care is given to customer and company property.
• Provide the best possible levels of customer service at all times.

Skills & Qualifications:

• Experience - knowledge and experience working on a variety of garden and commercial turf machinery
• Use of field based diagnostic tools and equipment is essential.
• Relationship Builder - ability to interact with customers and develop/build a relationship that ultimately delivers a positive, satisfying experience. To build and document knowledge of customers and their technical operations, feeding back any important information.
• Communication - ability to effectively communicate both internally and externally.
• Present a professional image at all times.
• A valid driving licence is essential.

Company Benefits such as - Healthshield Cash Back Plan, Employee Assistance Program, Long Service Awards, Financial Wellbeing Meetings, Company Pension Scheme, paid holiday plus Bank Holidays, Company van for work purposes, as well as overtime opportunities.