Service Technician Trainee

Entrust; Winchester; Hybrid; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Career growth

Flexible work options

Collaborative culture

Job summary

Entrust is seeking a Service Technician Trainee to be trained on complex electro-mechanical systems built in the USA for credit card card production. The role includes admin duties to enable regional service delivery and involves a mix of depot maintenance, training, and documentation.

The ideal candidate has problem-solving skills, reads schematics, communicates well, and can lift up to 50 pounds; associates degree in electronics and 1 year electromechanical experience are preferred.

Qualifications

• Must be able to read and follow assembly drawings, schematics and bills of materials.
• Problem solving and troubleshooting after training.
• Strong communication skills with customers and internal teams.
• Willingness to work flexible hours and assignments.
• Ability to lift up to 50 pounds.

Responsibilities

• Electro-Mechanical Depot Maintenance – 50%: repair printers to board level and support depot contracts.
• Deliver high quality emergency maintenance on Entrust equipment.
• Assist refurbishment for Certified Pre-owned Equipment sales.
• Support other service functions within Entrust.
• Diagnose and resolve equipment problems; communicate issues to engineering and manufacturing.
• Maintenance of failure data records; test and validate fixes.
• Admin duties: parts ordering, shipment docs, loan equipment tracking, customs docs, stock audits.

Skills

Problem solving

Schematic reading

Communication

Flexibility

Organizational skills

Attention to detail

Heavy lifting

Education

Associates degree in Electronics

1 year electromechanical experience

Job description

**Join us at Entrust**

At Entrust, we’re shaping the future of identity centric security solutions. From our comprehensive portfolio of solutions to our flexible, global workplace, we empower careers, foster collaboration, and build solutions that help keep the world moving safely.

**Get to Know Us**

Headquartered in Minnesota, Entrust is an industry leader in identity-centric security solutions, serving over 150 countries with cutting-edge, scalable technologies. But our secret weapon? Our people. It’s the curiosity, dedication, and innovation that drive our success and help us anticipate the future.

Position Overview:

The Service Technician Trainee will be trained to work on complex electro-mechanical systems built in the USA to produce credit card sized cards that involve embossing, full colour graphics, magnetic encoding, smart card and other state of the art techniques. This position will also have administration responsibilities to ensure the regional team can deliver services to our customers.

Responsibilities:

Electro-Mechanical Depot Maintenance – 50%

• Perform the repair of printers to electronic board level to support depot return contracts for customer owned products.
• Deliver high quality emergency maintenance services on Entrust produced equipment
• Assist with the refurbishment of Entrust products to support the Certified Pre-owned Equipment sales
• Support other functions and responsibilities within the Entrust service organisation
• Diagnose and understand equipment problems
• Work with a high degree of autonomy with the ability to test, diagnose and resolve issues
• Maintain failure data records
• Communicate technical issues to engineering, manufacturing, quality and other groups

Learning and Development Key Activities – 10%

• Participate in company sponsored personal development and quality initiative trainings
• Complete product training on Entrust equipment

Administration activities – 40%

• Process parts ordering and shipment documentation
• Process loan equipment documentation and track the equipment until returned
• Process customs documentation
• Perform bi-yearly stock audits

Basic Qualifications:

• Proficient problem solving and troubleshooting after training
• Demonstrated ability to read and follow assembly drawings, schematics, bill of materials and follow processes
• Demonstrated communication skills (verbal and written) and the ability to communicate effectively with external and internal customers
• Willingness and ability to work flexible hours, assignments
• Strong organizational skills
• Strong attention to detail when processing formal documents
• Able to lift 50 pounds
• Preferred Qualifications:
  • Minimum of one (1) year of electromechanical technician experience
  • Associates degree in Electronics
  • Additional electromechanical technician experience
  • Skilled with tools and electronic test equipment

At Entrust, we don’t just offer jobs – we offer career journeys. Here is what you can expect when you join our team:

• Career Growth: Whether you’re a budding developer or a seasoned expert, we’re invested in your professional journey. With learning-forward initiatives and exciting challenges, your growth is our priority.
• Flexibility: Life is all about balance. Whether you’re remote, hybrid, or on-site, we offer flexible options that fit your lifestyle.
• Collaboration: Here, your voice matters. Our teams thrive on sharing ideas, brainstorming solutions, and working together to build a better tomorrow.

We believe in securing identities—but it doesn’t stop there. At Entrust, we’re passionate about valuing all identities. Our culture is built on diversity, inclusion, and respect. From unconscious bias training for our leaders to global affinity groups that connect colleagues across the globe, we’re creating a community where everyone is encouraged to be themselves.

**Ready to Make an Impact?**

If you’re excited by the prospect of innovating, growing your career, and collaborating in a dynamic environment, Entrust is the place for you. Join us in making a difference. Let’s build a more secure world—together.

For US roles, or where applicable:

Entrust is an EEO/AA/Disabled/Veterans Employer

For Canadian roles, or where applicable:

Entrust values diversity and inclusion and we are committed to building a diverse workforce with wide perspectives and innovative ideas. We welcome applications from qualified individuals of all backgrounds, and we strive to provide an accessible experience for candidates of all abilities.

If you require an accommodation, contact [e-mail].

Recruiter:

Marcina Stewart

[e-mail]