Service Technician Trainee

Entrust Corporation; Whiteley; On-site; GBP 22,000 - 28,000; Full time

Job summary

Entrust is seeking a Service Technician Trainee to learn and support complex electro‑mechanical systems used in card production. The role combines hands‑on maintenance with administration to enable delivery of services across regions.

The position includes training on Entrust equipment, documentation processes, and cross‑functional collaboration, with opportunities for growth in a dynamic, globally connected team.

Qualifications

• Proficient problem solving and troubleshooting after training.
• Ability to read and follow assembly drawings, schematics, BOMs and follow processes.
• Strong communication skills with customers and colleagues.

Responsibilities

• Maintain electro‑mechanical depot equipment and repair printers to board level.
• Handle admin duties: parts ordering, documentation, and stock audits.
• Support training, learning activities and other Entrust service functions.

Skills

Problem solving

Read drawings

Communication skills

Flexible hours

Organizational skills

Attention to detail

Manual handling

Education

Associates degree in Electronics

Tools

Electronic test equipment

Job description

Join us at Entrust

At Entrust, we’re shaping the future of identity centric security solutions. From our comprehensive portfolio of solutions to our flexible, global workplace, we empower careers, foster collaboration, and build solutions that help keep the world moving safely.

Get to Know Us

Headquartered in Minnesota, Entrust is an industry leader in identity-centric security solutions, serving over 150 countries with cutting‑edge, scalable technologies. But our secret weapon? Our people. It’s the curiosity, dedication, and innovation that drive our success and help us anticipate the future.

Position Overview

The Service Technician Trainee will be trained to work on complex electro‑mechanical systems built in the USA to produce credit card sized cards that involve embossing, full colour graphics, magnetic encoding, smart card and other state of the art techniques. This position will also have administration responsibilities to ensure the regional team can deliver services to our customers.

Responsibilities

Electro‑Mechanical Depot Maintenance – 50%

• Perform the repair of printers to electronic board level to support depot return contracts for customer owned products.
• Deliver high quality emergency maintenance services on Entrust produced equipment.
• Assist with the refurbishment of Entrust products to support the Certified Pre‑owned Equipment sales.
• Support other functions and responsibilities within the Entrust service organisation.
• Diagnose and understand equipment problems.
• Work with a high degree of autonomy with the ability to test, diagnose and resolve issues.
• Maintain failure data records.
• Communicate technical issues to engineering, manufacturing, quality and other groups.

Learning and Development Key Activities – 10%

• Participate in company sponsored personal development and quality initiative trainings.
• Complete product training on Entrust equipment.

Administration activities – 40%

• Process parts ordering and shipment documentation.
• Process loan equipment documentation and track the equipment until returned.
• Process customs documentation.
• Perform bi‑yearly stock audits.

Basic Qualifications

• Proficient problem solving and troubleshooting after training.
• Demonstrated ability to read and follow assembly drawings, schematics, bill of materials and follow processes.
• Demonstrated communication skills (verbal and written) and the ability to communicate effectively with external and internal customers.
• Willingness and ability to work flexible hours, assignments.
• Strong organizational skills.
• Strong attention to detail when processing formal documents.
• Able to lift 50 pounds.

Preferred Qualifications

• Minimum of one (1) year of electromechanical technician experience.
• Associates degree in Electronics.
• Additional electromechanical technician experience.
• Skilled with tools and electronic test equipment.

At Entrust, we don’t just offer jobs – we offer career journeys. Here is what you can expect when you join our team:

Career Growth

Whether you’re a budding developer or a seasoned expert, we’re invested in your professional journey. With learning‑forward initiatives and exciting challenges, your growth is our priority.

Flexibility

Life is all about balance. Whether you’re remote, hybrid, or on‑site, we offer flexible options that fit your lifestyle.

Collaboration

Here, your voice matters. Our teams thrive on sharing ideas, brainstorming solutions, and working together to build a better tomorrow.

We believe in securing identities—but it doesn’t stop there.

At Entrust, we’re passionate about valuing all identities. Our culture is built on diversity, inclusion, and respect. From unconscious bias training for our leaders to global affinity groups that connect colleagues across the globe, we’re creating a community where everyone is encouraged to be themselves.

EEO and Diversity Statements

For US roles, or where applicable: Entrust is an EEO/AA/Disabled/Veterans Employer.

For Canadian roles, or where applicable: Entrust values diversity and inclusion and we are committed to building a diverse workforce with wide perspectives and innovative ideas.

We welcome applications from qualified individuals of all backgrounds, and we strive to provide an accessible experience for candidates of all abilities. If you require an accommodation, contact [e-mail].

About Entrust

Entrust is an innovative leader in identity-centric security solutions, providing an integrated platform of scalable, AI-enabled security offerings. We enable organizations to safeguard their operations, evolve without compromise, and protect their interactions in an interconnected world – so they can transform their businesses with confidence. Entrust supports customers in 150+ countries and works with a global partner network, we are trusted by the world most trusted organizations.

Ready to Make an Impact?

Join us in making a difference. Let’s build a more secure world—together.